Shweta Poudel
Victoria Park,WA
Summary
Customer service professional with extensive experience in providing exceptional service in retail and banking environments. Skilled in problem resolution, customer relationship management, and sales support. Currently pursuing an Advanced Diploma in Civil Construction Design. Proficiency in AutoCAD.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
BROADWAY, IGA
04.2022 - Current
- It has enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Monitored cash drawers in multiple checkout stations to maintain adequate cash supply and perform banking procedures.
- Perform product labeling and ticketing to ensure all merchandise is accurately priced.
- Handled returns and exchanges professionally, retaining customer trust while adhering to company guidelines.
- Processed transactions efficiently using point-of-sale systems, reducing wait times for customers.
- Resolved customer complaints with empathy, resulting in increased brand loyalty.
- Provided exceptional service by going above and beyond to meet customer needs, generating positive reviews and referrals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed strong relationships with customers through active listening and practical communication skills, fostering a welcoming atmosphere for all patrons.
Customer Service Assistant
COLES SUPERMARKET
03.2022 - 08.2023
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
Education
Advance Diploma of Civil Construction Design - Construction
National Institute of Technology
Perth, WA01.2025
MBA - Marketing
Presidency College of Management Sciences
Bharatpur, Nepal01.2021
Bachelor's of Business Management - Entrepreneurship
Shaheed Smriti Multiple Campus
Chitwan, Nepal12.2017
Intermediate of Science - Science
New Capital College
Chitwan, Nepal06.2013
Skills
- Proficiency in AutoCAD and Revit
- Advanced MS Word, PowerPoint, Excel
- Excellent written and verbal communication
- Strategic thinking and active listening
- Time management and priority setting
- Attention to detail
- Continuous learning and goal orientation
- High level of work safety and ethics
Additional Information
Customer Service Department Intern | Shangri-La Development Bank Limited
8 weeks, 2017
- Promoted bank products and services.
- Maintained customer database and updated records periodically.
- Resolve customer enquiries and build long-term relationship with customers.
- Refer complex issues to the management.
- Ensure best practices in rendering services to customers.
- Assisted customers with account opening and closing procedures.
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working
REFERENCES
Maharshi Man Maharjan
Trainer-Assessor, National Institute of Technology, Phone: 0450314030
Email:
Mr. Albin Wilson
Store Manager, Tucker Fresh IGA, Broadway Phone: 0413035197
Email: albinwilson123@gmail.com
Mr. Madhab Dhakal (Uncle)
Senior Software Developer, Transperth, Phone: 0433516355
Email: madsangs53@gmail.com
Timeline
Customer Service Representative
BROADWAY, IGA
04.2022 - Current
Customer Service Assistant
COLES SUPERMARKET
03.2022 - 08.2023
Advance Diploma of Civil Construction Design - Construction
National Institute of Technology
MBA - Marketing
Presidency College of Management Sciences
Bachelor's of Business Management - Entrepreneurship
Shaheed Smriti Multiple Campus
Intermediate of Science - Science
New Capital College
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