Summary
Overview
Work History
Education
Skills
Interests
Timeline

Si Nguyen

Senior Investigator
Sydney,NSW

Summary

I am an experienced professional specialising in Fraud and Anti-Money Laundering (AML) investigations with over 10 years’ experience, with a proven track record of delivering impactful results through comprehensive investigative work. I possess strong skills in evidence collection, data analysis, and effective case management. My approach emphasises collaboration within teams and flexibility to adapt to evolving requirements. I am reliable, analytical, and committed to achieving successful outcomes.

Overview

11
11
years of professional experience

Work History

Senior Investigator, AML/CTF Major Investigations

Westpac Banking Corporation
Sydney, NSW
04.2022 - Current
  • Comprehensive end-to-end investigations into high-priority and complex cases, including internal staff reviews, child sexual exploitation, human trafficking, financial crime, and the identification and management of syndicates involved in organized crime, fraud, and tax evasion
  • Conduct investigations involving interviews with relevant parties, systematic evidence gathering, and in-depth network analysis
  • Deliver business recommendations to business units, leveraging investigative findings and intelligence analysis to drive proactive risk mitigation and enhance anti-money laundering (AML) controls
  • Identified and remediated JUNO incidents, implementing solutions to prevent recurrence and ensure ongoing compliance with regulatory and organizational standards
  • Collaborate closely with internal stakeholders, including media relations and legal departments, to manage investigations of a high-profile nature. Effectively assessed and mitigated reputational risks and threats to the Westpac Banking Group, ensuring alignment with corporate compliance and public relations
  • Deliver training and ongoing mentorship to new team members, ensuring a seamless onboarding process and rapid integration into core financial crime investigation functions. Provided continual feedback and professional development guidance to both new starters and existing colleagues across various stakeholder groups, fostering a culture of continuous improvement and collaboration within the team

Team Manager, Monitoring & Reporting Team

Westpac Banking Corporation
Sydney, NSW
08.2020 - 04.2022
  • Led and managed the Monitoring & Reporting Team within the Financial Crime and Fraud Prevention Division, serving as the 1st Line of Defence responsible for conducting risk assessments of customers through comprehensive transactional analysis, including ECDD
  • Evaluated team performance on a weekly, monthly and quarterly basis, identifying training needs and implementing strategies to address skill gaps and adapt to emerging financial crime trends
  • Actively participated in the Continuous Improvement (CI) group to identify, recommend, and implement enhancements to policies, procedures, and frameworks, resulting in increased cost-effectiveness, efficiency, and time savings
  • Identified and investigated Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF)trigger within agreed timeframes, determining and actioning appropriate responses in line with compliance requirements
  • Assumed accountability for meeting Service Level Agreements (SLAs), ensuring that all operational processes were managed efficiently and in accordance with organisational standards
  • Proactively identified/managed and escalated potential business risks, contributing to the organisation’s risk mitigation strategies
  • Reviewed Quality Assurance errors, providing constructive feedback and coaching to analysts to enhance capability and prevent future compliance breaches

Senior Risk Analyst/Support Lead M&R

Westpac Banking Corporation
Sydney, NSW
09.2018 - 08.2020
  • Reviewed and escalated customers identified as higher risk triggers, proactively mitigating exposure for Westpac Group
  • Performed comprehensive analysis of customer accounts, assessing risks utilising both internal systems and external information sources
  • Managed and actioned reports promptly, consistently meeting internal SLAs and KPIs to maintain operational standards
  • Maintained consistently high quality scores and demonstrated strong productivity, contributing to overall team performance
  • Served as a Peer Reviewer, evaluating analysts’ cases, delivering detailed feedback, and providing ongoing coaching to enhance team expertise and knowledge
  • Subject Matter Expert (SME) within the team, offering guidance and support to colleagues on analysis and report preparation, while mentoring new staff to facilitate their development

Supervisor, Fraud Officer, Risk & Fraud Operations

Westpac Banking Corporation
Sydney, NSW
01.2015 - 09.2018
  • Supporting my Team Leader in day to day tasks, and any SME matters
  • Identifying, detecting and mitigating fraud alerts through the channels of Internet and Telephone Banking and also through inbound phone calls
  • Conducting interviews with victims of fraud and completed investigation of fraud cases to ensure customer reimbursement and delivering an excellent customer experience
  • Completing large scale recoveries of funds from other financial institutions subsequent to fraudulent compromised to prevent financial loss to our customers and Westpac Group.
  • Managing the designated fraud recoveries, reallocating of recovered funds to appropriate GL
  • Organisation and prioritisation of daily tasks, including alerts, refund and recoveries, phone calls, inbox and;
  • Responsible for the handling of escalations and complex customer complaints, providing an empathetic and timely solution for the customers
  • Working with internal stakeholders to identify emerging fraud trends and mitigate products/channel being exploited by fraudsters to prevent financial loss to our customers and Westpac
  • Conducting in-depth analysis to identify, monitor, and respond to emerging fraud trends, enhancing the business's ability to detect and mitigate fraudulent activity
  • Interviewing mule thoroughly, asking appropriate questions to ascertain critical details about each case

Warehouse Supervisor /Forklift Driver

Victor Footwear Pty Ltd
Sydney, NSW
01.2007 - 01.2015
  • Supervised daily warehouse operations to ensure efficient workflow and adherence to safety protocols
  • Coordinated inventory management processes, optimizing stock levels and reducing discrepancies
  • Trained new staff on warehouse procedures, improving team performance and compliance with safety standards

Education

St Johns Park High School, NSW
01.2000 - 11.2006

TAFE NSW, NSW
2009

Skills

  • Investigation skills
  • Team development
  • Intelligence gathering
  • Financial crimes investigation
  • High priority crime type, FOT, CEM, MDS
  • Risk assessment
  • Due diligence
  • Risk analysis
  • Collaborative teamwork
  • Interviewing skills

Interests

During my leisure time, I am passionate about keeping active and enjoy a wide range of outdoor activities I regularly participate in team sports, including both soccer and basketball, which has helped me develop strong teamwork, communication, and leadership skills In addition to my team-based activities, I am also an avid aquarist, dedicating time to the care and maintenance of aquariums This hobby has fostered my attention to detail and persistence, as well as expanded my understanding of aquatic ecosystems My involvement in these activities demonstrates my commitment to a balanced lifestyle and my ability to collaborate effectively with others while pursuing individual interests

Timeline

Senior Investigator, AML/CTF Major Investigations - Westpac Banking Corporation
04.2022 - Current
Team Manager, Monitoring & Reporting Team - Westpac Banking Corporation
08.2020 - 04.2022
Senior Risk Analyst/Support Lead M&R - Westpac Banking Corporation
09.2018 - 08.2020
Supervisor, Fraud Officer, Risk & Fraud Operations - Westpac Banking Corporation
01.2015 - 09.2018
Warehouse Supervisor /Forklift Driver - Victor Footwear Pty Ltd
01.2007 - 01.2015
St Johns Park High School - ,
01.2000 - 11.2006
TAFE NSW - ,

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Si NguyenSenior Investigator