Currently finalising a career break of approximately 2.5 years, undertaking the primary parenting role of raising two children.
Prior to this, held a Senior Associate role as an analyst within NAB's AML & CTF transaction monitoring space.
Expertise in financial crime analysis significantly mitigated risks, and coupled with effective training and learned leadership skills, I assisted NAB to train users and successfully deploy complex software to hundreds of staff members.
Others responsibilities within the role included:
Providing subject matter expert support in uplifting the capability of the usual activity investigations team.
Training, development and deployment of advanced investigation software.
Reforming, implementation of process improvements and supporting team development.
Provided continued efficiency uplift on investigation processes, including feedback to investigators and ensuring quality adherence of report writing standards.
Fostering stakeholder relationships.
Managing complex/ syndicate reports.
Assessment for credit worthiness and high risk of all on boarding applications.
Internal and external credit assessment of all on boarding applications.
Administration support to the fraud and high toll team.
Credit assessment, Exposure to the IT & Telecom industry, Experience in Veda application assessment systems.
Strong attention to detail, Ability to work in a high volume environment, ability to multi task and prioritise, established communication skills – Verbal & Written, Intermediate PC skills (Word/Excel/BO), Ability to work unsupervised. Established time management skills.
Proprietary Trading of Government Bond Futures.
Generating Income for Propex and myself, from the trading of financial instruments, profiting from the price fluctuations and movements of financial assets caused by global financial policies and politics, financial markets funds flows, fundamental data releases, and global trade.
Ability to understand and interpret central bank, government policies and politics and their effects on certain financial markets, being able to correctly interpret data from multiple sources to ensure trading is executed under acceptable risk profiles, ensuring profitable trading with minimal draw down on capital.
Understanding the effect of interest rate decisions on global economic areas including currency valuations, international trade and cross border asset investing.
Mortgage Pricing Analysts assess & manage all discretionary mortgage pricing requests from the banks mortgage origination network and channels.
The role approves/declines requests or provides alternatives based on assessment of economic and competitive market conditions in line with business objectives.
Adherence to risk, compliance, & behavioral standards.
Development of relationships and increasing customer satisfaction within allocated sales channels, whilst maintaining SLA & Outputs.
Focuses on the customer, delivers results, manages change. Exercises Sound Judgement.
Ability to work within a team. Excellent written and oral communication skills. Strong customer focus.
Understanding of ANZ home loan products, ANZ and non-ANZ distribution channels.
Required to provide excellence in customer service and credit/policy advice and recommendation via telephony support, make sound credit assessments in the exercise of a CAD, and adhere to Group Credit Policy, Code of Banking Practice and service level agreements.
Answer all calls and handle all queries from brokers, mobile lenders and branch network staff in a professional manner, whilst observing appropriate Average Handling Times (AHT).
Develop sound relationships with internal customers & staff.
Commitment to developing a customer focused environment and service culture.
Mortgages DLA/CAD Discretion $2.5 Million
Assessing secured mortgage applications that have referred for manual assessment (Where the approve/decline decision cannot be made by system).
Using credit authority discretion to analyse credit worthiness of ANZ secured lending applications.
Utilise sound judgement to determine customer's credit risk by evaluating documents and financial situation to ensure a true and honest representation of the customer's financial ability to service additional debt.
Liaising with a variety of stakeholders, ranging from branch staff, private bankers and relationship managers to achieve a high quality credit decision.
Resolving highly complex customer's issues regarding mortgage applications whilst providing end to end customer service with all applications.
Handling customer's issues/complaints relating to Network mortgage applications and assessment procedures.
Having a strong and technical understanding of a range of simple to complex ANZ credit risk policies.
Liaising with a variety of stakeholders, ranging from branch staff, private bankers and relationship managers to achieve a high quality credit decision.
Analyst/Investigation/Assessment based roles
Suspicious Matter Reporting
Process Improvement
Understanding of Financial crime transaction monitoring scenarios
Training and coaching new staff
Credit Assessment Officer
Communication and relationship building skills
VBA/Excel reporting
Management/Leadership experience
Reference contact details on request, as previous managers have since changed roles.
Tejal Bathija
Associate Director - NAB, since left
Manager, Financial Crime Operations
Rob Bennet
Manager, Financial Crime Operations.
Lead, Financial Crime Operations.