Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

SIA LIANG

Parramatta,NSW

Summary

Dedicated and compassionate professional with a background in tourism and travel management. Seeking a position as a Social Worker to leverage my strong interpersonal skills, problem-solving abilities, and commitment to serving diverse communities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Tour Guide

54 TRAVELER
03.2018 - Current
  • Guided groups of up to 698 people on scheduled tours.
  • Built personal relationships with guests to promote positive experiences.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.

Tourism Manager

HAIWAN.COM
06.2014 - 03.2018
  • Collaborated with clients to understand their needs and preferences, ensuring positive experiences.
  • Coordinated accommodations and travel arrangements, demonstrating strong organizational skills.
  • Developed and implemented tour programs with a focus on inclusivity and accessibility.

Sydney Marathon Medical Volunteer

Sydney Marathon
10.2023 - 10.2023
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.
  • Collected vital signs and updated records.
  • Offered first aid

Education

Master of Science - Social Work

Western Sydney University
Parramatta, NSW
01.2026

BBA - Tourism Business And Management

Beijing Jiaotong University Haibin College
BEIJING
06.2014

Skills

  • Interpersonal Communication: Proficient in verbal and written communication, adept at building trust and rapport with clients
  • Problem Solving: Demonstrated ability to address client concerns and provide effective solutions
  • Cultural Sensitivity: Experienced in working with diverse populations, understanding cultural nuances in the tourism sector
  • Team Collaboration: Proven track record of working effectively within multidisciplinary teams
  • Client Advocacy: Committed to advocating for clients' needs and ensuring their well-being
  • Office Software: Proficient in various office software tools for efficient case management

Certification

  • FIRST AID Training-2022: Equipped to provide immediate assistance in emergency situations.
  • National Police Check -2022: Verified background, ensuring safety and trustworthiness in client interactions.
  • Licensed WORK SAFE -2022: Trained in maintaining a safe and secure environment for clients and colleagues.
  • Driver License - 2016
  • NDIS worker
  • Work with children

Additional Information

Through my studies in courses such as "Ethics in the Social Sciences" (CULT2005, Spring 2023), I have cultivated a keen sense of ethical awareness and judgment, ensuring adherence to industry standards and moral codes in real-world applications. In "Human Services Intervention Strategies" (WELF1003, Spring 2023), I acquired a range of intervention strategies and techniques, enabling me to provide effective support to individuals and communities. This course also honed my problem-solving abilities, equipping me with critical thinking skills and innovative solutions. "Introduction to Social Work in Australia" (WELF1011, Spring 2023) provided me with an in-depth understanding of the social work environment, policies, and practices in Australia, and enhanced my cross-cultural communication skills in the context of Australia's diverse cultural landscape. Lastly, "Community, Management and Organisations" (WELF2001, Spring 2023) imparted key skills in community and organizational management, emphasizing teamwork, project management, and organizational coordination. It also emphasized the importance of community participation and sustainable development. Collectively, these courses have laid a solid foundation for my future career in the field of social work, equipping me with essential theoretical knowledge and practical skills.


I am a quick learner with a strong sense of empathy. I am passionate about acquiring knowledge and eager to assist those in need .

Languages

Chinese (Mandarin)
Native or Bilingual
English
Full Professional

Timeline

Sydney Marathon Medical Volunteer

Sydney Marathon
10.2023 - 10.2023

Tour Guide

54 TRAVELER
03.2018 - Current

Tourism Manager

HAIWAN.COM
06.2014 - 03.2018

Master of Science - Social Work

Western Sydney University

BBA - Tourism Business And Management

Beijing Jiaotong University Haibin College
SIA LIANG