Sian Mulcahy

• Spearhead development and execution of comprehensive communications and engagement plans for major capital infrastructure projects, ensuring alignment with organisational objectives.
• Lead a team of nine communications and engagement advisors, fostering collaborative and innovative work environment while providing mentorship and support to achieve project goals.
• Work closely with cross-functional teams, including engineers, project managers, and stakeholders, to communicate project updates, milestones, and impacts effectively.
• Implement various communication channels, such as social media, newsletters, press releases, and public events, to engage stakeholders and broader community throughout the project lifecycle.
• Successfully navigate complex and sensitive issues, maintaining transparent communication with stakeholders to build trust and mitigate potential conflicts.
• Proactively monitor and analyse engagement metrics to assess effectiveness of communication strategies, making data-driven improvements for future projects.
• Provide Communications Lead responsibilities during declared incidents - Flood Event Oct 2022, Significant wind and rain event June & Sept 2021.
• Assist with training Communications and Engagement Advisors to undertake the role of Public Information Liaison Officer (PILO) during out of hours incidents and declared incidents.
• Developed and implement Community of Practice between Melbourne Water and Service Delivery Partners ensuring community is at the heart of what we deliver through our projects.
• Streamlined internal processes to improve team efficiency and project delivery timelines.

• Lead construction delivery communication and engagement activities on multiple projects, including sewer upgrades, water main upgrades, dam safety upgrades and wetland upgrades.
• Managed, mentored and provided strategic engagement advice to Project Managers, Service Providers and Delivery Partners with customer at front of mind to further build relationships.
• Developed strategic integrated Communications and Engagement Plans across various high risk capital projects, which included traditional and online methods of engagement further extending organisation reach.
• Built strong strategic relationships both internal and external of Melbourne Water and within the water sector.
• Planned and scheduled upcoming works, identifying what, where and how and working closely with engineers and project managers to ascertain community impacts.
• Devised effective, tailored strategies for key stakeholders, eg residents, local councils, state government agencies and community groups.
• Responded to enquiries, complaints, objections, provide advice, support and issue resolution.
• Developed and implemented direct communication, eg door knocking, notifications and updates, information sessions and pop ups, signage, social media and web updates.

• Design and implement an engagement strategy tailored to the local Stratford Community. Stratford Victoria
• Worked with key community interest groups including Avon Landcare and Wellington Shire Council to design a new Pump Track, Nature Based Playground and community art opportunity.
• Organise community events ‘Community Information Session’. Draft and prepare communication material for distribution to community and stakeholders (including social media and web content).
• Enhanced online community engagement by creating and implementing tailored content strategies.
• Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
• Conducted member surveys to gather feedback on various aspects of the community, using data to inform future improvements.

• Handled the communications and community engagement for upgrades of five municipal retarding basins; two wetlands, and a sewer rehabilitation project across the metro area.
• Worked closely with engineers and project managers to ascertain community impacts through planning and scheduling upcoming works, identifying the what, where and how.
• Devised effective, tailored communication strategies for key stakeholders, ie residents, local council, state government agencies and community groups.
• Responded to enquiries, complaints and objections to provide advice, support and issue resolution.
• Implemented communications, ie door knocking, flyers, info sessions, project signage (static and VMS) social media and web updates.
• Collaborated with project teams to create tailored communications plans, ensuring timely and accurate delivery of project information to stakeholders and affected communities.
• Liaison between Melbourne Water and CPB stakeholders. Meeting the charter of agreement guidelines as set out by Melbourne Water.
• Coordinated the objections of residents during the Lysterfield West Retarding Basin upgrade. Worked with Knox City Council, CFA, VicPol and resident’s by meeting them one on one, hearing their privacy concerns to find a suitable, mutual solution.

Undertook various short term contracts for Local Government