SIAVASH DARVISH-MIARDAN
Carlingford,NSW
Summary
Passionate and customer-oriented professional with seven years of experience as a head barista, delivering exceptional customer service and successfully managing the shop. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. A strong affinity for fashion, Jewellery and a keen eye for style. Seeking challenging job opportunities in the retail industry to leverage customer service skills, operational expertise, and passion for fashion.
Overview
8
8
years of professional experience
Work History
Head Barista/Assistant Store Manager
Three Beans Cafe
09.2022 - Current
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Online Fulfillment Assistant
MYER
SYDNEY , NSW
10.2024 - 02.2025
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Developed processes for improving efficiency within the fullfilment department while maintaining high standards of accuracy and quality control.
- Prepared labels for shipments according to company guidelines; shipped packages using preferred carriers.
Head Barista
Zouki Cafe
08.2017 - 07.2024
- Provided outstanding customer service, ensuring enjoyable and personalized experience for each customer.
- Managed cash transactions accurately and efficiently, including handling cash registers and processing payments.
- Trained and mentored new baristas, ensuring adherence to quality standards and exceptional customer service.
- Oversaw inventory management, including restocking supplies, monitoring stock levels, and placing orders as needed.
- Collaborated with the team to create and implement promotional strategies, driving sales and fostering customer loyalty.
- Collaborated with the team to create and implement promotional strategies to drive sales and increase customer loyalty.
- Resolved customer complaints and concerns promptly, ensuring high customer satisfaction and repeat business.
Education
Bachelor of Science - Psychology
Macquarie University
Sydney, NSWBachelor of Science - Medical Science
University of Technology Sydney
Sydney, NSWDiploma - Pathology
Granville TAFE
Sydney, NSWHigh School Diploma -
HOMA
IRANSkills
- Excellent customer service skills with a focus on building strong relationships and exceeding customer expectations
- POS system operation
- Strong passion for fashion and keen eye for latest trends and styles
- Proficient in operating cash registers, processing payments, and managing financial transactions
- Exceptional communication and interpersonal skills, with ability to engage customers and team members effectively
- Proven ability to handle multiple tasks efficiently in fast-paced working environment
- Strong organizational skills, with experience in inventory management, restocking, and order placement
- Creative flair and talent for visual merchandising to create appealing and visually compelling displays
Languages
4,5
Reference
Upon Request
Timeline
Online Fulfillment Assistant
MYER
10.2024 - 02.2025
Head Barista/Assistant Store Manager
Three Beans Cafe
09.2022 - Current
Head Barista
Zouki Cafe
08.2017 - 07.2024
Bachelor of Science - Psychology
Macquarie University
Bachelor of Science - Medical Science
University of Technology Sydney
Diploma - Pathology
Granville TAFE
High School Diploma -
HOMA
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