Sibel Luzi
Avenel,Australia
Summary
Dynamic Venue Manager with a proven track record at Mitchelton Estate Wines, excelling in beverage program development and team leadership. Achieved significant revenue growth through innovative event planning and optimized customer experiences. Skilled in financial oversight and vendor relations, fostering a collaborative environment that drives success.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Venue Manager
Mitchelton Estate wines
Nagambie, Victoria
07.2025 - 12.2025
- Directed FOH operations across two venues, leading a team of 32 members.
- Managed recruitment, training, and rostering to ensure optimal service delivery.
- Coordinated simultaneous à la carte dining and large-scale events with precision.
- Collaborated with kitchen and events teams to facilitate efficient service flow.
- Oversaw stock management, supplier relations, and budgeting activities.
- Supported P&L reporting to enhance financial transparency.
Venue Manager
Lavish Group
Perth, WA
01.2025 - 07.2025
- Directed FOH operations across two venues, leading a team of 18 members.
- Managed recruitment, training, and rostering to ensure optimal service delivery.
- Coordinated simultaneous à la carte dining and large-scale events with precision.
- Collaborated with kitchen and events teams to facilitate efficient service flow.
- Oversaw stock management, supplier relations, and budgeting activities.
- Supported P&L reporting to enhance financial transparency.
Beverage Director
Mandarin Oriental
Barcelona, Spain
03.2023 - 08.2024
- Directed all aspects of the hotel's beverage program, including menu creation, vendor relations, and compliance with corporate standards.
- Increased beverage revenue by 12.42% through strategic promotions and menu innovation.
- Oversaw a team of 13 bar and service staff, ensuring high performance through targeted training and mentoring.
- Established cost-control procedures, reducing overall beverage costs by 7% while maintaining exceptional product quality.
- Strengthened guest satisfaction by developing personalized drink offerings tailored to seasonal and regional trends.
Head Bartender
Mandarin Oriental
Barcelona, Spain
01.2022 - 03.2023
- Managed day-to-day bar operations, including staff scheduling, inventory control, and service audits.
- Designed a signature cocktail menu that boosted bar sales.
- Provided comprehensive training programs, enhancing team skills in mixology, customer service, and product knowledge.
- Collaborated with F&B director to align the bar's offerings with the hotel's luxury brand standards.
Restaurant Manager
Blend By Rauw
Hasselt, Belgium
05.2020 - 01.2022
- Spearheaded operations for a high-volume restaurant, delivering a increase in year-over-year revenue.
- Designed and implemented new operational policies, enhancing efficiency and reducing waste.
- Built strong relationships with local vendors to secure premium products at competitive prices.
- Resolved customer concerns promptly, improving satisfaction scores by 9.1/10
Head Bartender
Blend By Rauw
Hasselt, Belgium
02.2019 - 05.2020
- Revamped the beverage menu, introducing creative cocktails that led to a 11.36 % sales increase.
- Monitored stock levels, implemented cost-saving inventory practices, and ensured uninterrupted operations.
- Led a team of bartenders, fostering a collaborative work environment that prioritized excellence.
- Regularly evaluated guest feedback to refine service strategies and exceed expectations.
Head Bartender
Sun City
Marche, Belgiun
01.2018 - 01.2019
- Delivered high-quality service in a fast-paced, high-volume bar environment.
- Crafted custom cocktails using house-made ingredients, earning recognition for creativity and attention to detail.
- Maintained bar organization, ensuring seamless service during peak hours.
Assistant Event Manager / Project Bartender
Sips n Soda
Belgium
07.2015 - 12.2017
- Coordinated beverage operations and executed large-scale events, ensuring timely delivery of all beverage services.
- Trained and supervised event staff, ensuring adherence to service protocols.
- Managed inventory and logistics, ensuring smooth event operations.
- Assisted in creating beverage event concepts that enhanced guest engagement and satisfaction.
Education
Certificate - Rhetoric: The Art of Persuasive Writing And Public
Harvard
Online 12-2025
Certificate - Exercising Leadership: Foundational Principles
Harvard
Online12-2025
Master -
Personal Training
Spain03.2024
IBO -
Hospitality Management
Belgium06.2017
Business administration -
Alicebourg
Belgium06.2015
Skills
- Beverage Program Development
- Venue & Bar Management
- Event Planning & Promotions
- Customer Experience Optimization
- Sales & Revenue Growth
- Supplier & Vendor Relations
- Compliance & Safety Regulations
- Team Leadership & Training
- Financial oversight
- Personnel management
Certification
RSA SITHFAB021
Accomplishments
- Boosted beverage sales at Mandarin Oriental through innovative menu redesigns and guest-focused initiatives.
- Reduced beverage and food program costs at Blend by Rauw through optimized inventory systems and vendor negotiations.
- Received consistent recognition for leadership, service excellence, and creativity in menu development.
References
Available upon request.
Personal Information
Visa Status: WH 417
Languages
Dutch
Native/ Bilingual
Italian
Native/ Bilingual
English
Full Professional
Spanish
Professional
French
Elementary
Timeline
Venue Manager
Mitchelton Estate wines
07.2025 - 12.2025
Venue Manager
Lavish Group
01.2025 - 07.2025
Beverage Director
Mandarin Oriental
03.2023 - 08.2024
Head Bartender
Mandarin Oriental
01.2022 - 03.2023
Restaurant Manager
Blend By Rauw
05.2020 - 01.2022
Head Bartender
Blend By Rauw
02.2019 - 05.2020
Head Bartender
Sun City
01.2018 - 01.2019
Assistant Event Manager / Project Bartender
Sips n Soda
07.2015 - 12.2017
Certificate - Rhetoric: The Art of Persuasive Writing And Public
Harvard
Certificate - Exercising Leadership: Foundational Principles
Harvard
Master -
Personal Training
IBO -
Hospitality Management
Business administration -
Alicebourg