Sibel Unlukaplan
Schofields,NSW
Summary
Detail-oriented Customer Service Manager with a strong background in team leadership and operational efficiency. Demonstrates a commitment to enhancing customer experiences through effective delegation and staff management. Proven track record of maintaining high service standards and optimizing team performance to achieve operational goals.
Overview
2026
2026
years of professional experience
Work History
Customer Service Manager
Coles Supermarket
Sydney, NSW
2013 - Current
- Led front-end team, overseeing daily operations and enhancing customer service standards.
- Managed cash registers and checkouts, ensuring accuracy and efficiency.
- Prepared staff rosters and built contracts, optimizing team schedules.
- Delegated tasks to team members, promoting accountability and performance.
- Conducted meetings and organized Zoom calls with fellow service managers to share best practices.
- Maintained a warm and welcoming environment for customers, enhancing engagement.
Duty Manager Temporary
Coles Supermarket
Doonside, NSW
01.2021 - 02.2023
- Restocked shelves to maintain optimal inventory levels.
- Managed deliveries and organized back dock operations.
- Oversaw store operations during evening and night shifts.
- Closed down store at end of day, ensuring all tasks completed.
- Delegated tasks to night fill team while managing multiple departments.
- Prepared store for next day's trade, ensuring readiness.
2IC Manager
Coles Supermarket
09.2010 - 2013
- Delivered outstanding customer service to enhance shopping experience.
- Delegated tasks effectively to ensure smooth daily operations.
- Assisted manager with roster management and staff scheduling.
- Operated cash registers accurately and efficiently.
- Received positive feedback from managers, team members, and customers.
- Demonstrated a can-do attitude that led to promotion as 2IC.
Education
High School Diploma - Accounting, Book Keeping And Finance
TAFE NSW
NSW10.2010
Senior High School Certificate
Loyola Senior High School
Mount Druitt, NSW12.2008
Skills
- KPI monitoring
- Team leadership
- Operational efficiency
- Customer engagement
- Task delegation
- Roster management
- Inventory management
- Cash register operation
- Performance accountability
- Communication skills
Timeline
Duty Manager Temporary
Coles Supermarket
01.2021 - 02.2023
2IC Manager
Coles Supermarket
09.2010 - 2013
Customer Service Manager
Coles Supermarket
2013 - Current
High School Diploma - Accounting, Book Keeping And Finance
TAFE NSW
Senior High School Certificate
Loyola Senior High School