Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sicong Wen

Gold Coast,QLD

Summary

Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

5
5
years of professional experience

Work History

Case Manager

Agape
Tweed Heads
02.2024 - 08.2024
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Provided crisis intervention support for clients in emergency situations.
  • Developed individualized care plans with input from clients and their families.
  • Compiled reports on cases and submitted them to supervisors as required.
  • Organized group activities to provide socialization opportunities for clients.
  • Educated clients about mental health conditions, medications and self-care techniques.
  • Coordinated transportation services for clients who lacked access to reliable transportation.
  • Advised staff members on effective strategies for working with challenging client behaviors.

Support Worker

Gennow
Gold Coast, QLD
09.2023 - 12.2023
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Supported clients to access education, training or employment opportunities.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.

Sales Assistant

Jack Jones& Selected
China, Liaoning
02.2020 - 07.2021
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Replenished merchandise on shelves as needed throughout the day.
  • Assisted customers with returns, exchanges and refunds.
  • Informed customers about current promotions and discounts.

Education

Social Work

Southern Cross University
NSW
12-2022

MBA - International Tourism And Hospitality Management

Griffith University
QLD
07-2022

Skills

  • Patient support
  • Conflict resolution
  • Display building
  • Merchandising proficiency
  • Team collaboration
  • Goal oriented
  • Returns and exchanges
  • Market trends

Timeline

Case Manager

Agape
02.2024 - 08.2024

Support Worker

Gennow
09.2023 - 12.2023

Sales Assistant

Jack Jones& Selected
02.2020 - 07.2021

Social Work

Southern Cross University

MBA - International Tourism And Hospitality Management

Griffith University
Sicong Wen