Summary
Overview
Work History
Education
Timeline
Generic

Siddharth Nichani

Melbourne,VIC

Summary

An experienced financial crime investigator with 2 years of experience working within the financial crime industry, ensuring that the institution is complying with the AML/CTF act and rules as set out by ASIC. I have exposure to requirements for multiple entity types such as Trusts, Partnerships and Sole traders and their individual requirements as set out by ASIC.

Overview

5
5
years of professional experience

Work History

Financial Crime Analyst

NAB
04.2023 - Current
  • Monitoring AML/CTF alerts and completing investigations in Pega Case management system.
  • average 20-25 calls per day answering customer enquiries while maintaining a very high customer experience and adhering to compliance requirements.
  • Keeping abreast of emerging ML/TF trends and issues, including AUSTRAC typologies.
  • Ensuring the bank is meeting its obligations in terms of investigations, and regulatory reporting requirements within the required timeframes by conducting enhanced customer due diligence (ECDD) and other activities to ensure that all financial crime investigation related requirements are met in line with policies and procedures.
  • Handling escalations and customer complaints and providing timely resolution.

Temp PEP Analysis

Link Group
10.2022 - 12.2022
  • Participated in internal meetings with other members of the team to discuss current/ongoing cases and provide support when needed.
  • Processed up to 600 cases daily accurately identifying Politically exposes persons and those with adverse media
  • Exceeded goals through effective task prioritization and great work ethic.
  • Carried out day-to-day duties accurately and efficiently.


Customer Tax Transparency Agent

ANZ
03.2022 - 10.2022
  • Collected and assessed personal customer information while making sure it was accurate and adhering to legal requirements.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.



Intern Business Analyst

Homesec Business Finance
07.2021 - 11.2021
  • Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
  • Researched and recommended process improvements designed to mitigate operational and financial risk.
  • Investigated and addressed system issues to enhance usability and improve functionality.
  • Documented procedures and business processes and shared information with appropriate stakeholders.
  • Helped improve operations by showing clear connection between current policies and business results.

Inbound Customer Service Representative

Australia Post
07.2021 - 11.2021
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
  • Maintained organized and secure customer files to facilitate customer support and follow-up.

Inbound Agent

Westpac
03.2019 - 11.2020
  • Delivered sales talks to customers reached via manual and automatic dialing systems.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.


Education

Bachelor of Analytics - Science

RMIT University
Melbourne, VIC
11.2021

Timeline

Financial Crime Analyst

NAB
04.2023 - Current

Temp PEP Analysis

Link Group
10.2022 - 12.2022

Customer Tax Transparency Agent

ANZ
03.2022 - 10.2022

Intern Business Analyst

Homesec Business Finance
07.2021 - 11.2021

Inbound Customer Service Representative

Australia Post
07.2021 - 11.2021

Inbound Agent

Westpac
03.2019 - 11.2020

Bachelor of Analytics - Science

RMIT University

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Siddharth Nichani