Sidhant Sah
Durack,QLD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Telecommunications Technician
Silvern Infotech
03.2022 - Current
- Installed and configured new devices and system components.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Responded to service requests during and after business hours.
- Coordinated installation of new users and relocations of existing users.
Customer Service Representative
The Cheesecake Shop
01.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
BBQ Tonight Restaurant
04.2020 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Advanced Diploma - Telecommunications
Vibe College
Brisbane, QLD05.2022
Diploma - Information Technology
Vibe College
Brisbane, QLD02.2020
Skills
- Customer Inquiries
- Educating Customers
- Scripting Support
- Production Work
Timeline
Telecommunications Technician
Silvern Infotech
03.2022 - Current
Customer Service Representative
BBQ Tonight Restaurant
04.2020 - 04.2022
Customer Service Representative
The Cheesecake Shop
01.2019 - Current
Advanced Diploma - Telecommunications
Vibe College
Diploma - Information Technology
Vibe College
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