Sienna Bergsma
Shoal Bay,NSW
Summary
Friendly and motivated customer service professional with experience in hospitality and salon front-of-house roles. Skilled in managing enquiries, handling bookings, maintaining organised reception areas, and delivering professional first impressions. Known for strong communication, multitasking, and teamwork. Eager to begin a career in property management, supporting day-to-day operations while developing skills in inspections, leasing support, and administration.
Overview
5
5
years of professional experience
Work History
Apprentice Hairdresser
Muse On Market
Fingal Bay, NSW
10.2024 - Current
- Delivered professional client service, supporting clients with appointments and enquiries.
- Managed bookings, schedules, and maintained accurate records.
- Ensured reception and salon areas were tidy, safe, and organised.
- Collaborated with team members to ensure smooth daily operations.
Front of House Employee
Magnolia
Nelson Bay, NSW
08.2023 - 10.2024
- Welcomed and supported customers in a busy hospitality environment.
- Handled phone calls, bookings, and enquiries promptly and professionally.
- Assisted with payments, records, and day-to-day administration.
- Worked collaboratively with colleagues to maintain quality customer service.
Salon Assistant
Ainsley’s Hair Salon
Fingal Bay, NSW
11.2020 - 04.2021
- Triaged phone and in-person enquiries, directing clients to appropriate staff.
- Assisted clients with bookings, preparation, and customer support.
- Maintained a professional front-of-house and supported salon staff.
- Followed hygiene and safety standards to ensure a safe environment.
Education
Year 10 ROSA -
Tomaree High School
Salamander Bay, NSWSkills
- Excellent verbal and written communication
- Front-of-house and reception management
- Handling incoming calls, enquiries, and bookings
- Customer service and client engagement
- Organisation, time management, and multitasking
- Administrative support, data entry, and record management
- Professional presentation and client care
- Ability to work independently and in a team
- Comfortable with technology and new systems
Additional Information
- Commitment to completing Certificate IV in Real Estate Practice.
- Driver’s licence and reliable transport.
- Enthusiasm for professional growth and a career in property management.
Timeline
Apprentice Hairdresser
Muse On Market
10.2024 - Current
Front of House Employee
Magnolia
08.2023 - 10.2024
Salon Assistant
Ainsley’s Hair Salon
11.2020 - 04.2021
Year 10 ROSA -
Tomaree High School