Sienna Gibson

As a Sales Coach at ESM, I played a pivotal role in a dynamic and challenging environment, where we engaged with top-tier clients through door-to-door sales. My contributions to the company and my responsibilities as a Sales Coach are outlined below:

• Was promoted from sales representative to leader to coach.
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Developed and led group training courses to align with corporate sales and service goals. This included teaching effective sales techniques, service knowledge, and customer relationship management.
• I closely monitored the performance of sales representatives through various metrics and KPIs. I provided constructive feedback to help them improve their sales strategies and meet or exceed targets.
• Directly coached sales representatives to a leader status through training in both individual and group workshops.
• Worked in various states within Australia to boost sales targets
• Attended networking and upskilling meetings with clients and other sales companies

• Greeted guests pleasantly and answered menu questions.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximising customer satisfaction, and repeat business.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Operated register to process payments and collect cash payment for order totals.
• Used cash registers to prepare bills, accept payments and make change.
• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.