Sienna Richards
Girrawheen,WA
Summary
Dedicated beginner Beauty Therapist accustomed to exceeding company objectives through client satisfaction and enduring commitment to style and relevance. Dynamic style designer with creativity and nuance and thorough knowledge of correct product applications for varying skin colours and face shapes.
Overview
2
2
years of professional experience
Work History
FOH Team Member
Betty's Burgers
11.2023 - Current
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
Beauty Therapist
North Metropolitan TAFE
08.2023 - 12.2023
- Improved client satisfaction by providing personalized beauty treatments and consultations.
- Increased salon revenue by upselling additional services and retail products to clients.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Provided expert makeup application services for special events such as weddings and proms, resulting in satisfied clients and repeat business.
- Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
- Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
- Demonstrated proficiency in various massage techniques that contributed to overall client well-being and relaxation.
- Implemented successful marketing strategies, attracting new clients through social media promotion and referral programs.
- Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
Crew Trainer
McDonald's Restaurant
12.2021 - 12.2023
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Enhanced team productivity by conducting regular training sessions and sharing best practices.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Cert III Beauty Services
North Metropolitan TAFE
Perth, WA12.2023
General Adult Education
Comet Care School
Perth, WA03.2023
Skills
- Organizational skills
- Attention to detail
- Order taking
- Upselling techniques
- Cleanliness
- Multitasking
- Tool Sterilization Knowledge
- Lash and Brow Maintenance
- Nail Treatments
- Waxing and Hair Removal Techniques
- Waxing Services
- Dye and Tint Application
- Eyebrow shaping precision
- Waxing and threading
- Performance Evaluation
- Learning Platforms
- Training Documentation
- Report Generation
Accomplishments
- Supervised team of 12 staff members.
- Achieved maximum results by effectively helping with DriveThru.
- I trained and mentored 14 employees over 6 months as a crew trainer.
Timeline
FOH Team Member
Betty's Burgers
11.2023 - Current
Beauty Therapist
North Metropolitan TAFE
08.2023 - 12.2023
Crew Trainer
McDonald's Restaurant
12.2021 - 12.2023
Cert III Beauty Services
North Metropolitan TAFE
General Adult Education
Comet Care School
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