An organised and results-oriented Engineer currently working at TPG as IP NOC Engineer
Overview
9
9
years of professional experience
1
1
Certification
Work History
IP NOC Engineer
TPG
08.2023 - Current
Responding to Trouble Tickets and Network Alarms, and rectifying faults, escalating according to internal fault management procedures
Monitoring various elements of the network by multiple Network Management Systems and troubleshooting faults
Liaising with Tier 3 team and other departments to resolve major problems
Assisting and supporting in planned outages, network hazards and permits to work
Maintaining fault restoration times
Maintaining accurate fault ticket notes
Work with technology vendors and third party service providers, e.g., Cisco, Juniper, Alcatel, Huawei, Ciena as required to understand incidents and problems
Configuration and provisioning builds for new services
Incident management
Network Engineer
Optus
04.2019 - 08.2023
Company Overview: As a contractor on behalf of Tata Communications Transformation Services
Design/Provisioning and generating PTW scripts for WIP/M2M product
Designing and provisioning various Optus product in helix platform such as Evolve Voice, Multiline Next Gen, IPVPN, Evolve Direct line, VPN MRS, Internet with various access type such as ACE, EONBN, EOC, EOTWEA, EOMILLE, EODF in helix platform
Configuring Junipers, cisco, Alcatel, and Huawei router
Working as a voice product SME and supporting onshore/offshore for design and provisioning related queries
Actively participating Design lead house meeting and transferring the information to team
Received certificate of excellence award on Network Migration project on M2M/WIPLUS products delivering 72 orders with no provisioning error
As a contractor on behalf of Tata Communications Transformation Services
Network Engineer
Optus
11.2017 - 04.2019
Company Overview: As a contractor on behalf of Efiniti Telecommunications Services Pty Ltd
Designing NBN FTTx network for various Optus product such as IP VPN, VPN MRS, Evolve DirectLine, Extended Access NBN with various access type like Internet, Voice, MRS etc
Provisioning of IPVPN and Evolve Directline orders
Fiber design and provisioning for network orders
Provisioning of Optus Loop Product
Designing and provisioning for EoTWEA orders
Providing training to interns/starters for network designs
As a contractor on behalf of Efiniti Telecommunications Services Pty Ltd
Timekeeping Administrator
Australian Unity
10.2016 - 10.2017
Timekeeping reconciliation for payroll processing, investigating/resolving pay discrepancies
Oversee timekeeping activities for payroll to ensure deadlines are met and kept to a high standard of data efficiency and accuracy
Manual adjustment of hours in both systems (PROCURA and ROSTER ON) so that clients/employees are properly billed/paid
Communicating with care workers and service coordinator/allocation coordinator via emails and phone regarding various issue related to client services, allocating travel time, dates, address etc
Customer Support Administrator
Logbook Me Pty Ltd
04.2016 - 09.2016
Customer Support and Product Feedback
Answering the phone and first level support tickets, customer setup & implementation
Preparing orders for dispatch & delivery, printing, labeling & general office tasks
Education
Master of Engineering Science - Electrical Engineering (Telecommunications)
The University of New South Wales
Sydney
Bachelor of Engineering - Electronics and Communication
IP & DWDM-Transmission NOC Engineer at Tata Communications Transformation Service LimitedIP & DWDM-Transmission NOC Engineer at Tata Communications Transformation Service Limited