SIJAN SHRESTHA
Summary
An organised and results-oriented Engineer currently working at TPG as IP NOC Engineer
Overview
9
9
years of professional experience
1
1
Certification
Work History
IP NOC Engineer
TPG
08.2023 - Current
- Responding to Trouble Tickets and Network Alarms, and rectifying faults, escalating according to internal fault management procedures
- Monitoring various elements of the network by multiple Network Management Systems and troubleshooting faults
- Liaising with Tier 3 team and other departments to resolve major problems
- Assisting and supporting in planned outages, network hazards and permits to work
- Maintaining fault restoration times
- Maintaining accurate fault ticket notes
- Work with technology vendors and third party service providers, e.g., Cisco, Juniper, Alcatel, Huawei, Ciena as required to understand incidents and problems
- Configuration and provisioning builds for new services
- Incident management
Network Engineer
Optus
04.2019 - 08.2023
- Company Overview: As a contractor on behalf of Tata Communications Transformation Services
- Design/Provisioning and generating PTW scripts for WIP/M2M product
- Designing and provisioning various Optus product in helix platform such as Evolve Voice, Multiline Next Gen, IPVPN, Evolve Direct line, VPN MRS, Internet with various access type such as ACE, EONBN, EOC, EOTWEA, EOMILLE, EODF in helix platform
- Configuring Junipers, cisco, Alcatel, and Huawei router
- Working as a voice product SME and supporting onshore/offshore for design and provisioning related queries
- Actively participating Design lead house meeting and transferring the information to team
- Received certificate of excellence award on Network Migration project on M2M/WIPLUS products delivering 72 orders with no provisioning error
- As a contractor on behalf of Tata Communications Transformation Services
Network Engineer
Optus
11.2017 - 04.2019
- Company Overview: As a contractor on behalf of Efiniti Telecommunications Services Pty Ltd
- Designing NBN FTTx network for various Optus product such as IP VPN, VPN MRS, Evolve DirectLine, Extended Access NBN with various access type like Internet, Voice, MRS etc
- Provisioning of IPVPN and Evolve Directline orders
- Fiber design and provisioning for network orders
- Provisioning of Optus Loop Product
- Designing and provisioning for EoTWEA orders
- Providing training to interns/starters for network designs
- As a contractor on behalf of Efiniti Telecommunications Services Pty Ltd
Timekeeping Administrator
Australian Unity
10.2016 - 10.2017
- Timekeeping reconciliation for payroll processing, investigating/resolving pay discrepancies
- Oversee timekeeping activities for payroll to ensure deadlines are met and kept to a high standard of data efficiency and accuracy
- Manual adjustment of hours in both systems (PROCURA and ROSTER ON) so that clients/employees are properly billed/paid
- Communicating with care workers and service coordinator/allocation coordinator via emails and phone regarding various issue related to client services, allocating travel time, dates, address etc
Customer Support Administrator
Logbook Me Pty Ltd
04.2016 - 09.2016
- Customer Support and Product Feedback
- Answering the phone and first level support tickets, customer setup & implementation
- Preparing orders for dispatch & delivery, printing, labeling & general office tasks
Education
Master of Engineering Science - Electrical Engineering (Telecommunications)
The University of New South Wales
SydneyBachelor of Engineering - Electronics and Communication
Tribhuvan University, Institute of Engineering
NepalSkills
- TCP/IP
- BGP
- OSPF
- Access Connectivity
- Network Fundamentals
- ITSM fundamentals
- BMC Helix ITSM
- Network Troubleshooting
- ONPS
- Net Cracker Helix
- Map Blaster
- TTWIN3
- Secure CRT
- Lazy Bastards
- X-win32
- Projen
- Alcatel SMP
- SNUM/CNUM
- Spatial web
- VMR
- Design Investigator Huawei iManager U2000 carrier Ethernet
- Huawei iManager N2000 DSL
- NBN CO Service Portal
- SPATIAL web
- Design Investigator
- Meerkat
- One manage
- Cisco prime
- Microsoft Azure
- Atlassian Confluence Wiki
Certification
- CCNA, https://www.credly.com/badges/3cedd3f5-0e8d-44d6-8000-ead98dc239b2/email
- NSE 3 Network Security Associate, https://training.fortinet.com/mod/customcert/verify_certificate.php, iKgraIhGGC
Summary Of Qualification
An organised and results-oriented Engineer currently working at TPG as IP NOC Engineer.
Personal Information
- Available: Full time
- Visa Status: Permanent Resident
Timeline
IP NOC Engineer
TPG
08.2023 - Current
Network Engineer
Optus
04.2019 - 08.2023
Network Engineer
Optus
11.2017 - 04.2019
Timekeeping Administrator
Australian Unity
10.2016 - 10.2017
Customer Support Administrator
Logbook Me Pty Ltd
04.2016 - 09.2016
Master of Engineering Science - Electrical Engineering (Telecommunications)
The University of New South Wales
Bachelor of Engineering - Electronics and Communication
Tribhuvan University, Institute of Engineering