Silia Maulio
Mildura,VIC
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed at Gol Gol Landscaping Garden & Services. Excelled in enhancing customer satisfaction and team performance through effective problem-solving and communication. Skilled in strategic planning and staff development, significantly boosting company morale and retention.
Overview
2
2
years of professional experience
Work History
Manager
Gol Gol Landscaping Garden & Services
06.2022 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Basic Accounting
Brigham Young University
United States Skills
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Team Leadership
- Strategic Planning
- Operations Management
- Cross-Functional Teamwork
- Performance Management
- Staff Development
- Sales Technique's
- Schedule Preparation
- Workforce Management
- Sales management
- Performance Evaluations
- Business Administration
- Negotiation
- Business Planning
- Key Performance Indicators
- Financial Management
- Expectation setting
- Expense Tracki
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skill
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- Excellent Communication
- Organizational Skills
- Team Development
- Relationship Building
- MS Office
- Process Improvement
Timeline
Manager
Gol Gol Landscaping Garden & Services
06.2022 - Current
Basic Accounting
Brigham Young University
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