Silva Mardo
Melbourne
Summary
Proven team player and effective communicator, I excelled at Crown Melbourne by fostering a friendly, positive environment and enhancing customer service. Skilled in problem-solving and multitasking, I consistently demonstrated dependability and a keen attention to detail, contributing significantly to our team's success.
Overview
2025
2025
years of professional experience
Work History
Retail Worker
Melbourne
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Used POS system to process sales, returns, online orders, and gift card activations.
Hospitaliti
Crown Melbourne
01.2023 - 01.2025
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Warehouse Worker
Mecca Brand
01.2022 - 01.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Makeup Artist
Mecca Brand
01.2020 - 01.2025
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
- Scheduled onsite and offsite makeup appointments for clientele.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Applied makeup in accordance with clothing style.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
Education
Associate of Arts - Fashion Design
Kangan Institute
Melbourne, VICSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Multitasking Abilities
Timeline
Hospitaliti
Crown Melbourne
01.2023 - 01.2025
Warehouse Worker
Mecca Brand
01.2022 - 01.2025
Makeup Artist
Mecca Brand
01.2020 - 01.2025
Retail Worker
Melbourne
Associate of Arts - Fashion Design
Kangan Institute
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