SILVIA WAIRIMU KINYUA
Melbourne,Australia
Summary
Adaptive and collaborative individual with proven experience in customer service and team collaboration. Friendly with a positive attitude and a strong work ethic. Willing to learn and eager to provide exceptional service in a supportive and understanding working environment.
Overview
10
10
years of professional experience
Work History
Front Of House Staff
Speck Café
08.2024 - 09.2024
- Worked as floor staff in a busy and fast-paced Italian Café located in the CBD
- Took customers’ meal and drink orders
- Delivered food and drink orders promptly and efficiently
- Engaged with customers in a respectful and courteous manner
- Performed housekeeping and cleaning duties
- Assisted the kitchen hand with meal and drink preparations, cutlery polishing, and storing already washed-up dishes
- Knew and promoted menu items
- Restocked cooking ingredients, food items, and drinks on sale.
- Finalised customer bills and handled cashier duties
- Cleared up tables, chairs, and weights before closure
Team Captain
Plenty Valley Cricket Club (PVCC)
10.2023 - 03.2024
- Participated in the Victoria Premier Cricket Competition during the summer season 2023/2024
- Captained the women’s team in the second division
- Mentored young girls and women in the club during training sessions and matches
- Collaborated with the club coaches, committee members, and volunteers to ensure the team's alignment with the club’s goals and vision.
- Member of the PVCC Leadership Initiative group, which dealt with building club culture and connections and supported current and emerging leaders.
Business Owner (Water Processing Plant)
Wairiki Water Services
06.2018 - 03.2023
- Sold and supplied purified drinking water (via Reverse Osmosis purification of borehole water) to local customers and several companies
- Performed daily quality assessment measures on purified water, such as testing for pH and total dissolved solvents (TDS) using respective meters
- Performed machine maintenance and troubleshooting when necessary
- Sent out water samples to water testing laboratories for routine testing
- Oversaw the company’s inventory and ensured stock was in date and priced correctly, considering customers’ needs.
- Created business plans, budgets, marketing strategies, and a customer database and set up an efficient point-of-sale system.
- Handled legal and compliance responsibilities
- Ensured excellent customer service was always adhered to.
Laboratory Technologist
Genemetrics Laboratories
01.2015 - 01.2018
- Performed laboratory tests on patient samples to detect various diseases
- Managed the lab and ensured operations ran smoothly without the lab director
- Verified the validity of all submitted samples for specimen acceptability labelling and testing.
- Gave patients background knowledge on tests being performed on them and the disease being diagnosed or monitored.
- Solved issues patients had with the validity of results submitted
- Monitored, reordered, and updated inventory of laboratory supplies
Education
The Centonomy Entrepreneur Course - undefined
Centonomy Limited
04.2018
Centonomy 101 - Personal Financial Management Course
Centonomy Limited
11.2017
MSc - Molecular Medicine
Brunel University London
12.2013
BSc - Biochemistry
University of Nairobi
12.2011
Diploma - French
Alliance Française
08.2008
Skills
- Detail Oriented
- Time management
- Organization and Planning Skills
- Good adaptability Skills
- Leadership skills
- Quick Problem-Solving skills
- Robust Verbal and written Communication Skills
- Computer Literacy
- Punctual
- Customer Service
- Proactive
Timeline
Front Of House Staff
Speck Café
08.2024 - 09.2024
Team Captain
Plenty Valley Cricket Club (PVCC)
10.2023 - 03.2024
Business Owner (Water Processing Plant)
Wairiki Water Services
06.2018 - 03.2023
Laboratory Technologist
Genemetrics Laboratories
01.2015 - 01.2018
The Centonomy Entrepreneur Course - undefined
Centonomy Limited
Centonomy 101 - Personal Financial Management Course
Centonomy Limited
MSc - Molecular Medicine
Brunel University London
BSc - Biochemistry
University of Nairobi
Diploma - French
Alliance Française
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