SILVIA WAIRIMU KINYUA
Melbourne,Australia
Summary
Adaptive and collaborative individual with proven experience in customer service and team collaboration. Friendly with a positive attitude and a strong work ethic. Willing to learn and eager to provide exceptional service in a supportive and understanding working environment.
Overview
10
10
years of professional experience
Work History
Front Of House Staff
Speck Café
Melbourne
08.2024 - 09.2024
- Worked as floor staff in a busy and fast-paced Italian Café located in the CBD
- Took customers’ meal and drink orders
- Delivered food and drink orders promptly and efficiently
- Engaged with customers in a respectful and courteous manner
- Performed housekeeping and cleaning duties
- Assisted the kitchen hand with meal and drink preparations, cutlery polishing, and storing already washed-up dishes
- Knew and promoted menu items
- Restocked cooking ingredients, food items, and drinks on sale.
- Finalised customer bills and handled cashier duties
- Cleared up tables, chairs, and weights before closure
Team Captain
Plenty Valley Cricket Club (PVCC)
Yarrambat, Victoria
10.2023 - 03.2024
- Participated in the Victoria Premier Cricket Competition during the summer season 2023/2024
- Captained the women’s team in the second division
- Mentored young girls and women in the club during training sessions and matches
- Collaborated with the club coaches, committee members, and volunteers to ensure the team's alignment with the club’s goals and vision.
- Member of the PVCC Leadership Initiative group, which dealt with building club culture and connections and supported current and emerging leaders.
Business Owner (Water Processing Plant)
Wairiki Water Services
Nairobi, Kenya
06.2018 - 03.2023
- Sold and supplied purified drinking water (via Reverse Osmosis purification of borehole water) to local customers and several companies
- Performed daily quality assessment measures on purified water, such as testing for pH and total dissolved solvents (TDS) using respective meters
- Performed machine maintenance and troubleshooting when necessary
- Sent out water samples to water testing laboratories for routine testing
- Oversaw the company’s inventory and ensured stock was in date and priced correctly, considering customers’ needs.
- Created business plans, budgets, marketing strategies, and a customer database and set up an efficient point-of-sale system.
- Handled legal and compliance responsibilities
- Ensured excellent customer service was always adhered to.
Laboratory Technologist
Genemetrics Laboratories
Nairobi, Kenya
01.2015 - 01.2018
- Performed laboratory tests on patient samples to detect various diseases
- Managed the lab and ensured operations ran smoothly without the lab director
- Verified the validity of all submitted samples for specimen acceptability labelling and testing.
- Gave patients background knowledge on tests being performed on them and the disease being diagnosed or monitored.
- Solved issues patients had with the validity of results submitted
- Monitored, reordered, and updated inventory of laboratory supplies
Education
The Centonomy Entrepreneur Course - undefined
Centonomy Limited
04.2018
Centonomy 101 - Personal Financial Management Course
Centonomy Limited
11.2017
MSc - Molecular Medicine
Brunel University London
12.2013
BSc - Biochemistry
University of Nairobi
12.2011
Diploma - French
Alliance Française
08.2008
Skills
- Detail Oriented
- Time management
- Organization and Planning Skills
- Good adaptability Skills
- Leadership skills
- Quick Problem-Solving skills
- Robust Verbal and written Communication Skills
- Computer Literacy
- Punctual
- Customer Service
- Proactive
Timeline
Front Of House Staff
Speck Café
08.2024 - 09.2024
Team Captain
Plenty Valley Cricket Club (PVCC)
10.2023 - 03.2024
Business Owner (Water Processing Plant)
Wairiki Water Services
06.2018 - 03.2023
Laboratory Technologist
Genemetrics Laboratories
01.2015 - 01.2018
The Centonomy Entrepreneur Course - undefined
Centonomy Limited
Centonomy 101 - Personal Financial Management Course
Centonomy Limited
MSc - Molecular Medicine
Brunel University London
BSc - Biochemistry
University of Nairobi
Diploma - French
Alliance Française