Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Silvija Kochovska

Summary

I am a hardworking and passionate worker with strong organisational skills. I am ready to help teams achieve company goals. I am a friendly professional with successful background in customer service and team work after working in Kmart for 15 years and currently at St. George hospital for 1 year and 4 months. I am currently a Food Service Assistant at St. George Hospital, Kogarah as a permanent part-time employee. For the last 5 months, I worked as a Team Coordinator on a temporary basis.

Overview

16
16
years of professional experience

Work History

Retail Assistant

Kmart-Hurstville
05.2008 - 03.2023
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Answered questions about store policies and addressed customer concerns.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

Food Service Assistant

St. George Hospital - "Health Share"
02.2023 - Current
  • Followed safe work practices, food safety regulations, and hospital guidelines.
  • Enhanced patient satisfaction by providing friendly and efficient service during meal times.
  • Contributed to team success by assisting coworkers during peak hours or covering shifts when needed.
  • Developed and maintained positive relationships with patients to enhance service.
  • Adhered to all safety regulations regarding food handling and preparation, ensuring a healthy service for patients.
  • Received meal orders from patients, verifying order accuracy and quality before stocking the orders in the oven trolley.
  • Quickly resolved any customer complaints regarding food quality or service through communication with kitchen staff or management.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained composure and work quality while under stress.
  • Followed food safety practices and sanitation guidelines.

Education

High School Diploma -

DSEU"Jane Sandanski"
05.2000

Skills

  • Engaging with Diverse Customers
  • Building Customer Loyalty
  • Adaptable and Flexible
  • Providing Feedback
  • Security Practices
  • Exceeding Customer Expectations
  • Safety and Cleanliness Standards
  • Customer Assistance
  • Positive Customer Engagement
  • Goal-Driven
  • Food safety knowledge
  • Safe Food Handling
  • Order Taking
  • Food presentation
  • Cleaning and sanitation
  • Allergy awareness
  • Supply Restocking
  • Excellent customer service
  • Strong Work Ethic
  • Problem-Solving
  • Cross-Functional Teamwork
  • Quick Learner
  • Multitasking
  • Team Oriented
  • Positive Attitude
  • Attention to Detail
  • Food assembly
  • Flexible Schedule

Languages

Macedonian
Native or Bilingual
English
Professional Working

Additional Information

Work related referees:

1. Marina Sharkovska (Supervisor at St. George Hospital Kitchen) 0424061097

2. Zana Chumkovski (Current position as a Part time retail assistant and previous position as Retail Manager/2IC ) 0425376269

Timeline

Food Service Assistant

St. George Hospital - "Health Share"
02.2023 - Current

Retail Assistant

Kmart-Hurstville
05.2008 - 03.2023

High School Diploma -

DSEU"Jane Sandanski"

Similar Profiles

CREATE PROFILE
Silvija Kochovska