Silvija Rumiha
Gold Coast
Summary
Driven Entrepreneur successful at developing operational areas, outlining business plans and creative effective company cultures. Innovative and strategic leader with a successful history of creating a movement and achieving dramatic results. Successful at creating all facets of organizational structure.
Persuasive and bright personality with a history of engaging customers and building sustainable revenue streams for business longevity. Boosted customer loyalty to maintain strong revenue and develop successful operation.
Forward-thinking Entrepreneur with exceptional initiative and deep understanding of what it takes to build a successful business from the beginning. Offering 20 years of progressive business experience and a history of going above and beyond to turn dreams into reality.
Overview
23
23
years of professional experience
Work History
OSS Tele Sales
The Automative Group
08.2022 - Current
- Consistently achieved or exceeded monthly sales targets
- Awarded sales person of the year 3 years running
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Founder and CEO
Self Employed
02.2013 - 02.2024
- Determined business plan, mission statement and vision.
- Devised processes to boost long-term business success and increase profit levels.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Mapped income generating strategies to grow revenue.
- Created and updated company digital presence to enhance sales and Product marketing through a professional website and optimised social media profiles.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Provided exceptional customer service to customers, increasing customer loyalty
- Trained new employees on proper protocols and customer service standards.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Identified market trends to drive innovative product development and expand service offerings.
- Fostered collaborative environment with open communication to motivate teams toward shared goals.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Expanded the company''s geographical reach, opening new markets and increasing profitability.
- Cultivated client relationships to enhance customer loyalty and drive repeat business.
Manager
Spearmint Rhino
01.2002 - 07.2011
- Supervised 50 plus employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Modernised and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Developed and maintained relationships with customers and suppliers through account development.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Education
Bachelor Health Science -
La Trobe University
Melbourne, VIC06.1996
Skills
- Business Leadership & Development
- Entrepreneur
- Innovative
- Customer focused
- Work independently well
- Strong communication skills – both written and verbal
- Excellent time management & organisational skills
- Strong communication skills – both written and verbal
- Excellent time management & organisational skills
- High integrity and work ethics
- Teamwork and collaboration
- Friendly, positive attitude
Accomplishments
Key note speaker, Accolades for Business and Personal Achievements,
Event Organiser, Product Developer, Team Leader
Business Awards
Timeline
OSS Tele Sales
The Automative Group
08.2022 - Current
Founder and CEO
Self Employed
02.2013 - 02.2024
Manager
Spearmint Rhino
01.2002 - 07.2011
Bachelor Health Science -
La Trobe University
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