Simon Beazley

04/2016 - 10/2019

• First Aid Officer and Fire Warden whilst working on shift.
• Established positive guest relationships through consistent delivery of excellent customer service.
• Ensured safe operation of client vehicles by adhering to strict driving guidelines and following traffic regulations at all times.
• Inspected vehicles to verify condition ahead of customer returns.
• Parked and retrieved cars into designated areas carefully to prevent damage and avoid delays.
• Recorded make, model and exact location of each parked vehicle for easy retrieval.
• Streamlined vehicle retrieval process with effective communication between team members, minimizing wait times for guests.
• Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.

• Enhanced ground operations efficiency by coordinating aircraft arrival and departure activities.
• Reduced flight delays by effectively managing passenger boarding processes and timely baggage handling.
• Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
• Positioned and towed aircraft from remote locations of airport to designated areas for operation.
• Guided aircraft into and out of parking positions using hand signals.
• Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
• Verified documentation and condition of freight to assure quality standards were achieved.
• Safeguarded airport security regulations compliance through strict adherence to guidelines during all ground operations tasks.
• Maintained a safe working environment by adhering to safety regulations and conducting regular inspections of equipment.
• Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.

• Organized memorable and exquisite travel itineraries and vacations for large groups, families, executives, and special needs clients.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Developed process improvements and long-term business strategies through analysis of customer feedback.
• Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.

• Provided high level of customer service to each person by engaging customer and effective interpersonal skills.
• Enhanced guest safety by performing rigorous slope inspections, identifying potential hazards.
• Improved response time for medical emergencies by refining communication protocols within the team.
• Assisting injured guests with first aid treatment, ensuring proper care and timely transport to medical facilities.
• Coordinated lift evacuations during unexpected shutdowns, ensuring guest safety and efficient resolution of incidents.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Booking and selling of all the R.O.C products including ski lessons, cat skiing, helicopter skiing, backcountry tour and snow training programs.
• Detailed safety rules and procedures regarding activities to customers and guests.
• Maintained rescue equipment by conducting inspections and completing basic repairs.