Simon Dinh
Sunshine West,VIC
Summary
Driven professional with a robust background in retail and wholesale sectors, notably at Woolworths and Melbourne Markets. Excelled in expanding customer bases and enhancing supplier relations, showcasing exceptional customer service and problem-solving skills. Proven track record in improving operations and fostering team collaboration, without focusing on mundane tasks. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
15
15
years of professional experience
Work History
Retail Sales Associate
Woolworths
02.2021 - 09.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Wholesaler
Melbourne Markets
02.2009 - 04.2014
- Expanded customer base through targeted marketing strategies and attending industry events.
- Improved supplier relations through consistent communication and proactive issue resolution, ensuring smooth operations.
- Collaborated with manufacturers to ensure timely delivery of products and meet client expectations.
- Facilitated trade shows participation to increase brand visibility and generate leads.
Education
Diploma - Graphic Design
Swinburne University of Technology
Melbourne, VIC07.2019
High School Diploma -
Emmanuel College - St. Paul's Campus
Altona North, VIC11.2014
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Retail Sales
- Customer Assistance
- Relationship Building
- Order Processing
- Warehouse Operations
- Sales Presentations
- Active Listening
- Interpersonal Skills
Timeline
Retail Sales Associate
Woolworths
02.2021 - 09.2023
Wholesaler
Melbourne Markets
02.2009 - 04.2014
Diploma - Graphic Design
Swinburne University of Technology
High School Diploma -
Emmanuel College - St. Paul's Campus