Simon Homer
Greenslopes,QLD
Summary
:Dynamic leader with a proven track record within small business whether working independently or within a team, enhancing customer satisfaction and doubling sales over a decade.
:Expert in operations management and adept at fostering team collaboration.
:Excels in strategic planning and problem-solving, driving business growth and operational excellence with a keen eye for detail and a commitment to quality service.
:Talented Manager with expert team leadership, planning, and organizational skills built during successful career.
:Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
:Collaborative leader with dedication to partnering with co-workers to promote engaged, empowering work culture.
:Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
:Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
43
43
years of professional experience
Work History
Manager/Store Owner
Sonic Sherpa
07.2015 - Current
- Accomplished multiple tasks within established timeframes for all tasks involving Small Business.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Increased sales by 100% with special displays, pivots and promotions over the past 10 years of operations including an increase during COVID periods.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Organized successful in-store events to drive foot traffic and boost sales during key periods throughout the year.
- Launched an e-commerce platform to reach new customers and increase overall revenue.
- Maintained a visually appealing store layout that encouraged browsing and increased the average transaction value.
Operations Manager
Ash Industries
09.2008 - 06.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
- Assisted in recruiting, hiring and training of team members.
Business Owner
Skinny's Music
07.1998 - 08.2008
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Spearheaded community outreach efforts to enhance brand awareness among local customers and stakeholders.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Laboratory Manager
Pioneer Concrete
03.1997 - 03.1998
- Fostered a positive working environment by promoting open communication among team members and addressing any conflicts promptly., sharing laboratory best practices and fostering a culture of continuous improvement.
- Ensured compliance with regulatory standards by staying up-to-date on industry best practices and adjusting internal policies as necessary.
- Set and oversaw quality assurance guidelines for laboratory work.
- Coordinated staff training programs to keep abreast of advances in scientific knowledge relevant to the field.
- Kept laboratory in compliance with applicable guidelines and laws.
- Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
- Managed a team of technicians, ensuring adherence to safety protocols and proper handling of lab equipment.
- Trained staff, scheduled work hours and assigned projects for a 8-15 person work group.
- Increased accuracy in test results by maintaining calibration schedules for all instruments.
- Improved laboratory efficiency by streamlining workflows and implementing process improvements.
- Interviewed, hired and trained lab technicians to perform experiments and analyze results.
Laboratory Manager
Thiess
01.1995 - 02.1997
- Improved laboratory efficiency by streamlining workflows and implementing process improvements.
- Interviewed, hired and trained lab technicians to perform experiments and analyze results.
- Ensured compliance with regulatory standards by staying up-to-date on industry best practices and adjusting internal policies as necessary.
- Set and oversaw quality assurance guidelines for laboratory work.
- Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
- Enhanced laboratory safety by conducting regular inspections and updating safety training materials as needed.
- Conducted periodic performance reviews for staff members, offering constructive feedback to facilitate professional growth.
- Managed a team of technicians, ensuring adherence to safety protocols and proper handling of lab equipment.
- Managed operational documents and produced reports detailing activities.
- Trained staff, scheduled work hours and assigned projects for 5-10 person work group.
- Successfully completed multiple projects within tight deadlines, showcasing strong project management skills in the laboratory setting.
- Increased accuracy in test results by maintaining calibration schedules for all instruments.
- Reduced turnaround time for sample analysis through effective scheduling and prioritization of tasks.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Laboratory Technician
Boral Asphalt
03.1994 - 02.1995
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Calibrated and maintained instruments to keep equipment fully operational.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Trained new associates in laboratory procedures and standards.
- Collected and performed analytical testing on in-process product.
- Completed quality documents and input and saved quality data in appropriate locations.
- Registered and prepared samples for general analytical testing through data entry, weighing and physical homogenization.
- Interpreted and documented results of tests into active databases and communicated results to internal customers.
- Participated in continuous improvement initiatives, contributing to the ongoing optimization of lab operations.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Kept abreast of current industry, scientific and regulatory developments and issues.
Laboratory Manager
SRC Laboratories
03.1989 - 03.1994
- Actively participated in professional conferences and workshops, sharing laboratory best practices and fostering a culture of continuous improvement.
- Interviewed, hired and trained lab technicians to perform experiments and analyze results.
- Ensured compliance with regulatory standards by staying up-to-date on industry best practices and adjusting internal policies as necessary.
- Set and oversaw quality assurance guidelines for laboratory work.
- Coordinated staff training programs to keep abreast of advances in scientific knowledge relevant to the field.
- Kept laboratory in compliance with applicable guidelines and laws.
- Developed and implemented standard operating procedures for laboratory processes, resulting in consistent quality of work.
- Mentored junior staff members, providing guidance on technical skills development and career growth opportunities.
- Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
- Enhanced laboratory safety by conducting regular inspections and updating safety training materials as needed.
- Managed operational documents and produced reports detailing activities.
- Trained staff, scheduled work hours and assigned projects for 5-10 person work group.
- Successfully completed multiple projects within tight deadlines, showcasing strong project management skills in the laboratory setting, working on projects including:
- Increased accuracy in test results by maintaining calibration schedules for all instruments.
- Gibb River Road Construction Project Newman WA 1989
- Great Northern Highway Project Meekatharra WA 1990
- Kalgoorlie International Airport Project Kalgoorlie WA 1990-1991
- Great Northern Highway Project Cue-Mount Magnet 1991-1993
- Eyre Highway Construction Project Eucla 1993
- Great Northern Highway
- Established team priorities, maintained schedules and monitored performance.
- Launched quality assurance practices for each phase of development
Operation Supervisor
Commonwealth Bank
12.1981 - 12.1985
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Bachelor of Civil Engineering - Civil Engineering
Murdoch University
Perth, WA11.1990
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Project Management
- Strategic Planning
- Staff Development
- Sales Techniques
- Policy Implementation
- Schedule Preparation
- Sales management
- Workforce Management
- Business Administration
- Performance Evaluations
- Budget Control
- Key Performance Indicators
- Financial Management
- Business Planning
- Business Development
- Expense Tracking
- Contract Management
- Brand Management
- Customer Service
- Teamwork and Collaboration
- Decision-Making
- Computer Skills
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- Excellent Communication
- Task Delegation
- Staff Training
- Good Judgment
- Active Listening
- Project Planning
- Self Motivation
- Adaptability
- Reliability
- Emergency Response
- Interpersonal Skills
Timeline
Manager/Store Owner
Sonic Sherpa
07.2015 - Current
Operations Manager
Ash Industries
09.2008 - 06.2015
Business Owner
Skinny's Music
07.1998 - 08.2008
Laboratory Manager
Pioneer Concrete
03.1997 - 03.1998
Laboratory Manager
Thiess
01.1995 - 02.1997
Laboratory Technician
Boral Asphalt
03.1994 - 02.1995
Laboratory Manager
SRC Laboratories
03.1989 - 03.1994
Operation Supervisor
Commonwealth Bank
12.1981 - 12.1985
Bachelor of Civil Engineering - Civil Engineering
Murdoch University
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