SIMON LANG
South Yarra
Summary
Experienced Building Manager and Guest Services professional with a diverse background across hospitality, property management, education and small business ownership. Skilled in resident relations, team leadership, operational coordination, and delivering premium service in high-end residential and hotel environments. Passionate about people, community, and creating exceptional living experiences.
Overview
16
16
years of professional experience
Work History
Building Manager / Head Concierge
Henderson Brown – St. Boulevard & Como Terraces
06.2024 - Current
- Manage daily operations and presentation of two luxury residential complexes
- Liaise with residents, contractors, and Owners Corporation
- Oversee maintenance, repairs, and security systems
- Maintain detailed records and access control systems
Front Office & Guest Services
SoYa Hotel – South Yarra
03.2023 - 06.2024
- Managed reservations and guest relations (corporate & leisure)
- Daily reports, cash handling, procurement, and communication handling
- Systems used: KW Reservations, Pulse, Microsoft Office
Shift Manager (3pm–11pm)
Essential Community Management – Australia 108
01.2023 - 03.2023
- Supervised concierge, cleaning, and security teams
- Managed building access, resident enquiries, incident responses, and inductions
- Platforms: CCTV, Integrity, WeWombo, Microsoft Office
Various Travel & Sabbaticals
10.2021 - 10.2022
- Domestic & International
- 2015–2023 | 3 silent meditation retreats
Owner / Manager
Si Express – Vietnamese Coffee & Lunch Bar (Colac)
03.2015 - 09.2021
- Recruited, trained, and led a team of 12 staff
- Managed operations, compliance, marketing, and customer engagement
- Oversaw food prep, product development, and financials
Duty / Night Manager
YHA Canberra City
03.2014 - 12.2014
- Guest services, complaint handling, staff mentoring, and incident management
- Cash management and daily operational reporting
IELTS / ESL Teacher
Vietnam-USA Society – Ho Chi Minh City, Vietnam
02.2010 - 01.2014
- Delivered English training to students from varied backgrounds, including police and government officials
- Assessed student levels, designed course content, and mentored new teachers
Education
Certificate III - Commercial Cookery
The Gordon
01-2015
Certificate IV - Small Business Management
RMIT
01-2015
TEFL Certificate - 120 Hours
01-2009
Certificate IV - Youth Work & Community Services
NT University
01-2002
Certificate III - AOD Community Services
NT University
01-2002
Diploma - Applied Science (Human & Community Services)
NT University
01-2002
Skills
- Residential Building Management
- Front Office & Concierge Operations
- Team Supervision & Staff Training
- Contractor Coordination & Facilities Maintenance
- Customer Service & Complaint Resolution
- Access Control & Security Oversight
Interests
World cultures & cuisines, hiking, meditation, nature, history, and travel
Accomplishments
2 x 10 day silent Vipassana retreats - 2015 and 2019.
Timeline
Building Manager / Head Concierge
Henderson Brown – St. Boulevard & Como Terraces
06.2024 - Current
Front Office & Guest Services
SoYa Hotel – South Yarra
03.2023 - 06.2024
Shift Manager (3pm–11pm)
Essential Community Management – Australia 108
01.2023 - 03.2023
Various Travel & Sabbaticals
10.2021 - 10.2022
Owner / Manager
Si Express – Vietnamese Coffee & Lunch Bar (Colac)
03.2015 - 09.2021
Duty / Night Manager
YHA Canberra City
03.2014 - 12.2014
IELTS / ESL Teacher
Vietnam-USA Society – Ho Chi Minh City, Vietnam
02.2010 - 01.2014
Certificate III - Commercial Cookery
The Gordon
Certificate IV - Small Business Management
RMIT
TEFL Certificate - 120 Hours
Certificate IV - Youth Work & Community Services
NT University
Certificate III - AOD Community Services
NT University
Diploma - Applied Science (Human & Community Services)
NT University