Simon Norgate
Melbourne,VIC
Summary
I have over 25 years of workers compensation experience in public and private sector. I am a highly motivated and hardworking claims professional who likes to solve complex problems in a team environment.
Overview
24
24
years of professional experience
Work History
Director
WorkSafe Victoria
2023.02 - Current
- My secondment into the role of Director, Claims was for a four-month period to allow for my Manager to prepare for Scheme Reform
- This role required me to lead and manage the performance of the Claims Division specifically focused on improving the overall scheme performance across RTW and liability management
- This role and my previous WorkSafe roles have enabled me to develop effective partnerships and relationships with senior management in WorkCover Agents, Medical Panel, WIC and other key internal and external stakeholders
- This role also provided me the opportunity to engage strategically with Board, ELT and SLT on scheme performance matters and risk, including scheme valuation responses and programs
- In this role my major achievements have been:
- Lead and implemented the development of the 2023/24 APA
- Active lead in a number of Government engagement meetings – Victoria Police, DET etc
- Claims Division achieving 70% in the 2023 WorkSafe EOS (increase of 14% on 2022 result).
Manager - Entitlements
WorkSafe Victoria
2016.09 - Current
- WorkSafe Victoria
- Manager - Entitlements
- My role has has evolved significantly over time and is now accountable for the oversight of a worker’s entitlement, including assessment of a worker’s initial or ongoing entitlement and the quality and sustainability of any decision to deny or cease a worker’s entitlements
- Entitlements include all claim cohorts from initial liability, the second entitlement period, Long Tail and Impairment Benefits
- The role is also required to develop and implement business plans from an operational perspective and align internal and external resources to lead targeted projects and programs, including the Recovery and Return to Work program
- The role has also required me to provide high level briefings at Executive and Senior Leadership meetings and external stakeholder forums, influencing key stakeholders (both internal and external) on proposed strategies and negotiating and resolving areas of conflict
- In this role my major achievements have been:
- Ability to take on additional areas of responsibility over time
- PIEF award winner 2018 - WorkSafe/TAC - Bourke Street Collaboration Response
- Continued improvements and enhancements to scheme decision making performance through the Quality Decision Making Measure
- Successful implementation of Ombudsman recommendations post both the 2016 and 2019 reports
- Delivery of key legislative change – Provisional Payments, Presumptive and Silicosis
- Management and coordination of the Alfred Occupational Respiratory Clinic
- Entitlements Team achieving 70% in the 2023 WorkSafe EOS (increase of 9% on 2022 result)
- Being recognised on a number of occasions through Reward and Recognition for the quality of my work completed.
- I commenced in this role shortly after the 2016 Ombudsman report was delivered and I was responsible for implementing the recommendations within agreed timeframes
- Not long after commencing this role I was responsible for responding to a number of traumatic events (2017 Bourke Street, 2017 Flinders Street and 2018 Bourke Street), which required WorkSafe and myself respond to deal with these incidents and provide the required support to victims and their families
Manager - Eligibility & Dispute Resolution
Allianz Insurance
2011.10 - 2016.09
- Eligibility & Dispute Resolution
- My role as Manager – Eligibility & Dispute Resolution was to manage the day to day operations of the Eligibility and Conciliation Teams
- This team consisted of 24 direct and indirect reports, consisting of Senior Legal Manager, Dispute Resolution Managers and Eligibility Officers
- The Eligibility Team was a new team created in 2011 as part of the WorkSafe Enhanced Agency Model
- I was responsible for generating a workable structure, establishing efficient processes, designing new job descriptions and targets and designing reporting to maximise performance
- The Allianz Eligibility Team has been recognised as the Scheme leader over the last 4 years and was also a finalist in the WorkSafe Industry Support Service Awards for “Outstanding Contribution by a Team”
- In this role my major achievements were:
- The team achieved maximum income over 4 financial years in the Initial Eligibility Quality Measure
- The team achieving 95% in the 2014 Allianz Engagement Survey, measuring the culture and morale within the team
- This was the highest team score at Allianz
- Being awarded with a Certificate of Appreciation from Worksafe Directors for presenting at the National WorkCover Forum on the success of the Enhanced Agency Model
- In this role I was able to utilise my excellent interpersonal and communication skills to liaise and negotiate with Allianz Senior Management, Worksafe Directors and staff, Accident Compensation Conciliation Service, my direct reports and all Workers Compensation stakeholders, including employers and injured workers.
Manager
Allianz Australia Services
2005.05 - 2011.10
Various Claims Management Positions
Allianz/WorkSafe/Mayne
1999.10 - 2007.11
Education
Advanced Certificate - Electronics
Box Hill Institute of TAFE
Melbourne, VIC12.1992
Victorian Certificate of Education -
Scoresby Secondary College
1991
Skills
- Legislation and policy expertise
- Conflict resolution
- Senior stakeholder engagement
- Agent relationship management
- Performance analysis and expertise
- Board and executive engagement, senior lead on key claims issues
- Board and ELT engagement
Timeline
Director
WorkSafe Victoria
2023.02 - Current
Manager - Entitlements
WorkSafe Victoria
2016.09 - Current
Manager - Eligibility & Dispute Resolution
Allianz Insurance
2011.10 - 2016.09
Manager
Allianz Australia Services
2005.05 - 2011.10
Various Claims Management Positions
Allianz/WorkSafe/Mayne
1999.10 - 2007.11
Advanced Certificate - Electronics
Box Hill Institute of TAFE
Victorian Certificate of Education -
Scoresby Secondary College
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