Simon Pagano
Summary
Polished and professional Boutique Manager with proven skills in driving substantial sales. Offers demonstrated expertise in luxury segment sales, marketing and customer relations. Successful at building niche store environments and stellar market reputation.
Overview
15
15
years of professional experience
Work History
Assistant Boutique Manager
OMEGA
04.2024 - Current
Boutique Manager
OMEGA
03.2023 - 03.2024
Sales Associate
OMEGA
10.2018 - 02.2022
Sales Representative
Salvatore Ferragamo
04.2018 - 07.2018
- Team made redundant after failing to secure new lease.
Sales Representative (Casual)
Hardy Brothers Jewellers
11.2017 - 04.2018
- OMEGA, Breitling, Zenith, Longines, Ulysse Nardin, Girard-Perregaux, Bell & Ross and Corum.
Sales Representative (Casual)
Langfords Jewellers
03.2017 - 11.2017
- Rolex and Tudor
Marketing Intern
Agency888
03.2017 - 08.2017
Life Experience
Career Break
07.2016 - 02.2017
- Backpacked through Europe and Asia visiting a total of 32 countries on a tight budget. Travelled with friends, both new and old, but also for extended solo periods. Gained valuable life experience and learned indispensable skills in planning, budgeting, navigation, communication and negotiation.
Sales Advisor and Watch Expert
BVLGARI
10.2012 - 06.2016
Men's Fashion Consultant
David Jones
10.2011 - 10.2012
Sales Representative
Shaver Shop
05.2011 - 09.2011
Sales Representative
Stuart Suits
06.2010 - 04.2011
Education
BSB52415 Diploma - Marketing and Communication
TAFE Queensland
South Bank, QLD01.2018
Excellence Level - Acting
Queensland Actors Playhouse
Brisbane, QLD01.2011
High School Diploma -
Kelvin Grove State Collage
Kelvin Grove, QLD11-2007
Skills
- Boutique Management and Operations
- Vast, highly technical knowledge of luxury industry
- Sales and Negotiations
- Client Relationship Management
- Customer Service and Escalation Management
- Visual Merchandising
- Windows, Mac, SAP, Humanforce, RMS
- Well travelled and adventurous
- Responsible team player
- Creative and intuitive
TRAINING
The Swatch Group Australia - Corporate Training
Delivering Exceptional Customer Service (2019), Emotional Intelligence (2021), Dealing with Difficult Customers (2022), Frontline Management (2025)
PADI
ISO 24801-2 Advanced Open Water Diver (2021)
Timeline
Assistant Boutique Manager
OMEGA
04.2024 - Current
Boutique Manager
OMEGA
03.2023 - 03.2024
Sales Associate
OMEGA
10.2018 - 02.2022
Sales Representative
Salvatore Ferragamo
04.2018 - 07.2018
Sales Representative (Casual)
Hardy Brothers Jewellers
11.2017 - 04.2018
Sales Representative (Casual)
Langfords Jewellers
03.2017 - 11.2017
Marketing Intern
Agency888
03.2017 - 08.2017
Life Experience
Career Break
07.2016 - 02.2017
Sales Advisor and Watch Expert
BVLGARI
10.2012 - 06.2016
Men's Fashion Consultant
David Jones
10.2011 - 10.2012
Sales Representative
Shaver Shop
05.2011 - 09.2011
Sales Representative
Stuart Suits
06.2010 - 04.2011
BSB52415 Diploma - Marketing and Communication
TAFE Queensland
Excellence Level - Acting
Queensland Actors Playhouse
High School Diploma -
Kelvin Grove State Collage
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