Simon Tran
Inala,QLD
Summary
Adept at multitasking and organization, I significantly enhanced dining experiences at ARI ARI Korean Bbq, making sure that customers are number one priority and ensuring customers enjoy their experience while in my care. My leadership as Senior Waiter at Golden Lane Sunnybank improved team cohesion and service standards, showcasing my ability to efficiently manage high-volume functions ranging from weddings receptions to birthday parties with an influx of 50 to 200 customers. I really strive at being successful at providing fast, high-quality customer service to customers in restaurant settings. Making sure that customers enjoy their experience and have a pleasant time
Overview
2
2
years of professional experience
1
1
Certification
Work History
Wait Staff Member
ARI ARI GARDEN CITY PTY LTD (ARI ARI Korean
2024.02 - Current
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Senior Waiter
Halcyon Golden Pty Ltd (Golden Lane Sunnybank)
2023.02 - 2024.03
- Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served as a liaison between kitchen staff and guests regarding dietary restrictions or special requests ensuring a pleasant dining experience for all.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Facilitated clear communication between the front-and back-of-house teams, improving overall restaurant efficiency.
- Checked identification for minimum age for sale of alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Wait Staff Member
The QLD Hamptons Pty Ltd (Som Tom Bar Inala)
2022.01 - 2022.11
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
Education
No Degree - Bartending
Corinda State High School
Corinda, QLD11.2024
Skills
- Strong multitasking
- Efficient organization
- POS System Operation
- Professional Appearance
- Food safety understanding
- Table setting expertise
Certification
- Certificate# 00111912, DoFoodSafely - Completion, Friday 29th January 2021
- Certificate II in Active Volunteering, Corinda State High School, October 2022
Languages
Chinese (Cantonese)
Professional Working
Vietnamese
Professional Working
English
Native or Bilingual
Timeline
Wait Staff Member
ARI ARI GARDEN CITY PTY LTD (ARI ARI Korean
2024.02 - Current
Senior Waiter
Halcyon Golden Pty Ltd (Golden Lane Sunnybank)
2023.02 - 2024.03
Wait Staff Member
The QLD Hamptons Pty Ltd (Som Tom Bar Inala)
2022.01 - 2022.11
No Degree - Bartending
Corinda State High School
- Certificate# 00111912, DoFoodSafely - Completion, Friday 29th January 2021
- Certificate II in Active Volunteering, Corinda State High School, October 2022
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