Venkata Ramakrishna Bandaru
Lalor,VIC
Summary
Highly Capable System Analyst who is skilled in securing and strengthening networks, penetration testing websites and troubleshooting network issues. Proven ability to undertake network hardening by applying carefully selected countermeasures and preventive maintenance techniques.
Dedicated to eliminating all threats to security and continuity and to continuous system improvement. An excellent communicator with experience providing exceptional customer service and working in teams that experience pressure.
Driven by using knowledge and analytical skills to solve problems. Seeking a graduate role to keep learning and developing whilst contributing to organizational results and impact.
Overview
4
4
years of professional experience
1
1
Certification
Work History
System Analyst
Wesfarmers Health
12.2021 - Current
- Increased system security by identifying potential vulnerabilities and implementing robust safeguards against unauthorized access or data breaches.
- Fostered a culture of continuous improvement within the organization by actively soliciting feedback from end-users on system performance and incorporating user suggestions into future development efforts.
- Enhanced user experience through the implementation of interface updates and usability improvements.
- Collaborated with cross-functional teams to develop system solutions tailored to business needs.
- Supporting End users via email, phone and web.
- Troubleshooting the issues for end users.
- Gathered requirements and performed gap analysis through design workshops with users.
- Improved system efficiency by analyzing and optimizing software processes.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Developed custom scripts to automate routine tasks, saving valuable team hours.
- Monitored system performance metrics, making adjustments as necessary to maintain high levels of efficiency.
- Connect with end users using remote technologies to resolve issues.
- Provided critical support during system outages, minimizing downtime and business impact.
- Hands on experience with CRM and ERP systems.
- Experience and support with MS office 365, E5 Workflow, Entra ID, MS Exchange and Outlook, Azure AD and AWS.
- Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
- Experience with file restoration.
- Knowledge of SAP POSDMA and POSDTA.
- Experience with AWS workspace and console.
- Administration infrastructure including Hyper-V manager, DNS, DHCP, Active Directory, Group policy and powerShell scripts.
- Prioritize incidents according to ITIL.
- Mentored junior analysts on best practices in systems analysis techniques, contributing to their professional growth.
- Trained new hires on company-specific software tools, ensuring seamless integration into the team''s workflow.
- Conducted regular system audits to ensure compliance with security protocols and best practices.
- Created detailed documentation for both internal reference and client-facing presentations, improving communication between stakeholders.
- Experience with Scrum.
- Documented all system changes meticulously, ensuring knowledge was preserved for future reference.
- Knowledge of network security systems, Cisco switching and routing and network troubleshooting LAN/WAN, TCP/IP protocol, BGP, EIRGP, OSPF, RIP, routers, switches, wireless, firewall,Palo Alto firewalls, security, Nexus, OSI model.
- Knowledge of system management such as Linux, Windows 7/8 and 10 and MAC OS.
- Lodging tickets in ServiceNow for software, hardware and network related issues and framework.
Service Desk Analyst
APCO
02.2021 - 12.2021
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Implemented remote desktop support tools to increase efficiency in resolving user problems remotely.
- Maintained detailed documentation of incidents and resolutions, aiding future troubleshooting efforts.
- Creating users and changing passwords for users.
- Provided after-hours support as needed to minimize business impact during downtime events.
- Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
- Improved service desk efficiency by streamlining processes and implementing best practices.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Assisted in development of system security protocols.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Master of Science - Networking With Cyber Security
Swinburne University of Technology
Melbourne, VIC12.2020
Bachelor of Science - Computer Science And Engineering
NRI Insititute of Technology
India10.2017
Skills
- Business Process Analysis
- Service-Oriented Architecture
- Network Administration
- Cybersecurity best practices
- ITIL Framework
- Scrum Framework
- Technical Analysis
- Network Topologies
- Meraki switches
- Problem-solving abilities
- Multitasking
- Decision-Making
- Time Management
Accomplishments
- Nominated twice for ‘we love you work’ award at Australian Pharmaceutical Industries, by users for exceptional support.
- Quarterly award recipient for ‘We Love Your Work’ award at Australian Pharmaceutical Industries.
- Nominated for the ‘we love your work ‘award at Wes farmers health, for the office move fix.
Certification
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
- Cyber Security Certificate, Cyber @ ANZ Program Modules incl: Digital Open-Source Investigations, Social Engineering Concepts, Security Report Writing, Analyze Network Traffic, Identify File Types
- Certified Ethical Hacker, EC-Council.
Timeline
System Analyst
Wesfarmers Health
12.2021 - Current
Service Desk Analyst
APCO
02.2021 - 12.2021
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
- Cyber Security Certificate, Cyber @ ANZ Program Modules incl: Digital Open-Source Investigations, Social Engineering Concepts, Security Report Writing, Analyze Network Traffic, Identify File Types
- Certified Ethical Hacker, EC-Council.
Master of Science - Networking With Cyber Security
Swinburne University of Technology
Bachelor of Science - Computer Science And Engineering
NRI Insititute of Technology
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