Simone Maarschalk
Gillieston Heights,NSW
Summary
Dynamic retail professional specializing in operational efficiency and team collaboration. Known for implementing cost-saving strategies and enhancing customer service. Prepared to leverage extensive management experience to contribute to organizational success.
Overview
2026
2026
years of professional experience
Work History
Store Team Member
Kmart
Maitland
2016 - Current
- Assisted customers in product selection and navigation through store layout.
- Organized and cleaned merchandise displays to create inviting shopping environment.
- Collaborated daily with team members to consistently meet and exceed store goals.
- Participated in inventory counts and implemented loss prevention strategies.
- Trained new staff on store procedures and customer service excellence.
- Resolved customer complaints with professionalism, ensuring customer satisfaction.
Duty Manager
Kmart
Lake Haven
2014 - 2016
- Supervised daily store operations, ensuring adherence to company policies and enhancing operational integrity.
- Trained and mentored team members to enhance customer service skills.
- Coordinated staff schedules to meet peak business demands effectively.
- Conducted regular store audits to maintain visual merchandising standards.
- Collaborated with department heads to improve operational efficiency across teams.
- Fostered positive work environment, promoting employee engagement and delivering consistent exceptional customer service.
- Collaborated with upper management to improve productivity of operations.
- Managed disciplinary processes for non-compliant employees, reinforcing company policies and maintaining team standards.
Department Manager
Kmart
Lake Haven
2009 - 2014
- Facilitated team meetings to align on goals and provide timely updates.
- Resolved customer complaints promptly to maintain strong client relationships.
- Managed shift overstock restocking and inventory control for operational efficiency.
- Coached and trained new staff on department policies and procedures to enhance onboarding experience.
- Adhered to safety protocols and company processes to ensure compliance.
- Oversaw daily operations to guarantee smooth functioning of store departments.
- Implemented cost-saving initiatives in the department, ensuring quality standards were upheld.
Store Manager
Rebel Sports
Erina/Kotara
2005 - 2009
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Mitigated business risks through collaboration with staff and performance assessments.
- Monitored progress by establishing plans, budgets and measuring results.
- Led and mentored newly hired employees on company programs to enhance onboarding experience.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Cultivated relationships with key customers and stakeholders to expand business networks and identify new opportunities.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Store Manager
New Zealand Natural
Central Coast
1996 - 2005
- Established customer service standards and monitored staff compliance to maintain service excellence.
- Trained and supervised team members to enhance service quality and customer satisfaction.
- Developed staff schedules to optimize coverage during peak hours.
- Coordinated inventory management and stock replenishment to ensure product availability.
- Implemented visual merchandising standards to enhance product displays.
- Updated and maintained store signage and displays.
Education
High School Diploma -
Berkely Vale High School
Central Coast, NSW01-2000
Skills
- Customer service
- Inventory management
- Loss prevention
- Visual merchandising
- Sales forecasting
- Staff training
- Team collaboration
Affiliations
Cricket
Timeline
Store Team Member
Kmart
2016 - Current
Duty Manager
Kmart
2014 - 2016
Department Manager
Kmart
2009 - 2014
Store Manager
Rebel Sports
2005 - 2009
Store Manager
New Zealand Natural
1996 - 2005
High School Diploma -
Berkely Vale High School