Simone Montana Starr
Broadway,Australia
Summary
Resourceful professional in administrative management, known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. I excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Resourceful NDIS Support Coordinator with a background in providing office management, customer support, and administrative support. Polished in scheduling meetings, maintaining calendars, answering phones, and updating databases. Proficient in various software applications and report generation. I am known for high productivity and efficient task completion. Possessing key skills in client relationship management, problem-solving, and project coordination. Empathy, communication, and adaptability to meet diverse client needs, and foster positive outcomes, is mandatory.
Compassionate counselor with experience across diverse settings, including schools and community health organizations. Skilled in developing tailored counseling strategies that address individual needs, fostering emotional growth, and resilience. Demonstrated ability to build trust and rapport with clients from varied backgrounds, leading to significant improvements in mental well-being and life satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Support Coordinator and Counsellor
Carers2U
Sydney, NSW
02.2021 - Current
- Company Overview: NDIS Service Providers - Support Coordinator and Counsellor
- Coordinating Participant's NDIS Plan and Individual Goals
- Overseeing and coordinate supports for NDIS participants at Carers2U
- Work with allocated participants understand, implement, and use their plan
- Assess the funding and services available to a participant, including mainstream, community, informal and provider options
- Assist participants to choose their preferred support options or providers
- Negotiate on behalf of participants with their preferred services and prices
- Develop service agreements and create service bookings
- Help participants decide on a budget for each support type within their plan
- Help participants to understand their personal responsibilities under service agreements, resolve problems or issues that arise and change or end service agreements
- Advise and advocate on behalf of participant on income support matters, housing, employment, medical, legal, and other issues that affect their achievement of the goals
- Engage with participants, develop, and regularly review progress of individual plans and support strategies
- Ensure participants' input into the priorities for their support and allow them too fully and positively contribute
- Undertake risk assessment, develop safeguard strategies
- Support individuals in the context of their families and other support networks
- Being respectful, person centred and family inclusive in your interactions with people
- Maintain positive working relationships with clinical and other mental health services and other government and community agencies
- Regularly review and refine support strategies to minimise risk and optimise best outcomes for individuals
- Complete all administrative requirements, track time and support items and hours through Carers2U consumer management systems
- Maintain appropriate personal and professional boundaries
- NDIS Service Providers - Support Coordinator and Counsellor
- I provide professional mental health evaluations and cultivate treatment plans for patients with mental health issues
- Responsibilities include developing treatment plans, facilitating individual and group interventions and overseeing the overall mental health wellbeing of patients
- I collaborate directly with patients to help them overcome mental health issues and lead a healthier life
- Responsibilities include facilitating individual and group therapy sessions, monitoring progress throughout the treatment plan, collaborating on intervention plans with other mental health specialists, doctors, nurses, and social workers, following up with psychiatrists and attending physicians for clients admitted to the hospital, identifying and preventing behaviours that impede recovery, and assisting family members and primary caregivers in managing mental behavioural challenges
Human Resources and Development Officer
Youngs Family Carnival
Sydney, NSW
12.2019 - 04.2021
- Company Overview: Human Resources and Development Officer
- Engaged in short-term and long-term objectives and strategic plans to meet create increased revenue
- Monitored staff and created rosters while staying within the legal requirements during Covid
- Processed contributions and sent out acknowledgments
- Created brochures, invitations, cards and other event and marketing materials
- Planned and organized local and interstate events with more than twenty vendors and one thousand attendees
- Generated accounting and financial reports, charts, and forecasts
- Issued tickets to customers and collected payment and fees for desired services
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies
- Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment
- Engaged safety devices and monitored attraction during operation to reduce safety risks
- Participated in team-building activities to enhance working relationships
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution
- Human Resources and Development Officer
Human Resources Assistant/ Admin Manager
Essington Development Group
North Sydney, NSW
03.2008 - 12.2019
- Company Overview: Human Resources Assistant/ Admin Manager
- Healing lives and changing lives is my natural gift
- Organise and conduct orientation sessions and coordinate on-the-job training for new and transferred employees
- Uses classroom training and demonstration methods, on-the-job training, meetings, conferences, and workshops to plan, develop, and provide training and staff development programs
- Coordinate and or perform compliance training and personal development classes for staff members
- Conduct training for instructors and supervisors on techniques and skills to manage and teach their handlers
- Coordinate and assign mandatory training across the board
- Enhancing the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices
- Maintaining the work structure by updating job requirements and job descriptions for all positions
- Supporting the organization staff by establishing a recruiting, testing, and interviewing program; counselling managers on candidate selection; conducting and analysing exit interviews; and recommending changes
- Preparing employees for assignments by establishing and conducting orientation and training programs
- Managing a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; and recommending, planning, and implementing pay structure revisions
- Ensuring and planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with three employees; hearing and resolving employee grievances; and counselling employees and supervisors
- Implementing employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract
- Human Resources Assistant/ Admin Manager
Education
Bachelor of Human Services - Counselling
University of Southern Queensland
Toowoomba, QLD08-2022
Skills
- Empathy
- Active Listener
- Time Management
- Problem Solving
- Inter-personal Communication
- Conflict Resolution
- Organisational Skills
- Multitasking
- NDIS Service Coordination
- Support coordination
- Case management
- Funding negotiation
- Service agreement development
- Customer service
- Mental health support
- Problem solving
- Effective communication
- Networking skills
- Advocacy skills
- Progress evaluation
- Employee development
- Verbal and written communication
- Time management
- Meeting coordination
- Report preparation
- Scheduling appointments
- Inbound phone call handling
- File organization
- Customer database systems
- Office administration
- Telephone etiquette
- Correspondence management
- Schedule management
- Policy implementation
- Report writing
References
- Brittany Peters, Friend/Colleague, 0432 441 261
- Stephen Cahill, Friend, 0438 196 923
Registrations
Carers2U, 97514 643 902, 405 013 1085, 4-IX6QATO, WWC 2284317E
Accomplishments
NDIS Support Worker of the Year Nominee on SHIFTCARE
Recognized for outstanding contributions and dedication, I was nominated for the NDIS Support Worker of the Year through SHIFTCARE. This nomination highlights my commitment to providing exceptional support and care to individuals with disabilities, ensuring their needs are met with the utmost professionalism and compassion.
Successful Outcomes on Court Report Submissions in the District Court of NSWI consistently achieved successful outcomes in the preparation and submission of court reports within the District Court of New South Wales. This accomplishment demonstrates my ability to deliver accurate and comprehensive reports, contributing to informed judicial decisions and upholding the integrity of the legal process.
Successful Results in Counselling for Mental Health ClientsI have attained significant success in counselling individuals dealing with mental health challenges, specifically those suffering from depression and drug and alcohol addictions. My effective therapeutic interventions have facilitated positive outcomes in clients' mental health, enabling them to achieve improved well-being and recovery.
Each of these accomplishments underscores my dedication and expertise in my field, reflecting a profound commitment to excellence and service in all professional endeavors.
Certification
Australian Counselling Association Membership
Level 2 - M.A.C.A. #81805
Exp: Feb 2026
Working with Children Check
WWC# 2284317E
Professional Indemnity Insurance
Full Drivers License ( Class C )
Exp: 12 Aug 2026
Current Police Check
Exp: 14 Feb 2026
NDIS Workers Clearance
Exp: 31 May 2026
References
References available upon request.
Timeline
Support Coordinator and Counsellor
Carers2U
02.2021 - Current
Human Resources and Development Officer
Youngs Family Carnival
12.2019 - 04.2021
Human Resources Assistant/ Admin Manager
Essington Development Group
03.2008 - 12.2019
Bachelor of Human Services - Counselling
University of Southern Queensland