Simran
Melbourne,VIC
Summary
A highly motivated and detail-oriented professional with prior experience in university student and academic administration. Detail oriented towards procedures, and keen eye for finding relevant details. Demonstrates sound judgement and initiative in non-routine situations, thriving in dynamic environments and adapting effectively to change. Excellent written and oral communication skills, combined with strong organizational abilities, ensure effective collaboration with stakeholders at all levels. Adept at managing priorities, meeting deadlines, and maintaining accuracy and attention to detail in all tasks.
Overview
3
3
years of professional experience
Work History
Project Engineer
VIPAC Engineers and Scientists
Port Melbourne , Victoria
2022.09 - Current
- Organize laboratory testing, for various projects, ensuring compliance with Australian and international standards.
- Engage in communication with clients to determine testing requirements.
- Search for relevant testing standards and design testing procedures accordingly, with key attention to cost, feasibility, and accuracy of the data presentation.
- Collaborate with other departments and different stakeholders with varied expertise.
- Using strong written communication skills, document findings and present to clients.
- Demonstrated adaptability by effectively managing non-routine challenges and deadlines, ensuring project goals were met with accuracy and professionalism.
- Utilized platforms like Microsoft Office to organize tasks, set priorities, and deliver outcomes within strict deadlines.
Customer Support and Enquiry Officer
RMIT University
Melbourne , Victoria
2022.02 - 2022.12
- Managed student enquiries via Salesforce, email, and live chat, providing accurate and timely information on university courses and application procedures.
- Handled inbound and outbound communications, supporting students with academic guidance, enrolment, and problem resolution.
- Quickly adapted to university policies and procedures, acquiring knowledge of various programs offered at RMIT.
- Assisted in organizing and supporting events such as information sessions and presentations.
- Demonstrated sound judgement and adaptability in resolving non-routine student issues while maintaining high service standards.
- Performed reception duties, greeting visitors, answering calls, and managing front-desk enquiries to ensure smooth office operations.
- Liaised with staff and students, ensuring accurate information dissemination and adherence to deadlines with strong attention to detail and organizational skills.
Education
Bachelors in Engineering (Honors) - Mechanical Engineering
RMIT University
Melbourne2022-12
International Baccalaureate -
Harare International School
Harare Zimbabwe2017-05
Skills
- Prior knowledge of Salesforce CRM
- Zoom and Microsoft Teams
- Microsoft Office (Word, Excel, PowerPoint)
- Live Chat platforms
- Strong problem solving skills
- Quick adaptability to changing situations
- Project management in a fast paced environment
Reference
- To protect privacy of individuals, references are available upon request.
Timeline
Project Engineer
VIPAC Engineers and Scientists
2022.09 - Current
Customer Support and Enquiry Officer
RMIT University
2022.02 - 2022.12
Bachelors in Engineering (Honors) - Mechanical Engineering
RMIT University
International Baccalaureate -
Harare International School
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