Simran Bhatnagar
Castle Hill,NSW
Summary
Developed robust skills in process improvement and team leadership within dynamic and fast-paced environment. Seeking to transition into new fields where exceptional organizational abilities and focus on efficiency can drive success. Proven track record in fostering productivity and enhancing operational workflows.
Overview
2
2
years of professional experience
Work History
Operations Manager | PA | Sales assistant
Domayne Furniture
- 02.2025
- Independently managed company accounts, finances and log books.
- Co-managed a team of eight members.
- Created and managed staff rosters to ensure efficient store operations.
- Provided excellent customer service by assisting with inquiries both online and in-store. (received a letter of outstanding customer service from the head office for the same)
- Handled and resolved customer complaints professionally to maintain customer satisfaction.
- Managed all administrative tasks, including data entry, documentation, and record-keeping.
- Handled finance payments, including Latitude payment plans and customer invoices.
- Processed product replacements and coordinated with suppliers for efficient resolutions.
- Collaborated with the admin team to streamline department operations.
- Organized and scheduled meetings, appointments, and tasks for the department manager.
- Maintained accurate records of sales, payments, and inventory to support business operations.
- Maintained a high conversion rate by turning customer inquiries into successful sales.
Casual Sales assistant
Supré
01.2023 - 11.2023
- Opened and closed registers, ensuring accurate cash balancing at the start and end of shifts.
- Managed the safe keeping of store keys, ensuring security procedures were followed at all times.
- Ensured all cash handling and financial transactions were completed accurately and securely.
- Ensured compliance with company policies and procedures while contributing to a positive and efficient work environment.
- Successfully managed the store alone during peak hours, handling high customer volumes independently.
- Maintained store presentation and merchandising while balancing sales and customer support.
Casual Sales assistant
Cotton On
09.2022 - 01.2023
- Assisted customers with product selection, providing friendly and helpful service.
- Processed sales transactions accurately and promoted products to maximize sales.
- Consistently met and exceeded sales KPIs, including individual and team revenue targets.
- Maintained store presentation and ensured shelves were well-stocked and organized.
- Successfully managed the store alone during peak hours, handling high customer volumes independently.
Part – time Waitress
Six and Seven Café
12.2021 - 09.2022
- Provided friendly and efficient service, ensuring a positive dining experience for all customers.
- Took and delivered orders accurately, addressing customer requests and dietary preferences.
- Processed payments, including cash and card transactions, and ensured accurate change.
- Assisted in upselling menu items and promoting daily specials to increase sales.
- Managed customer complaints professionally and ensured quick resolutions to enhance satisfaction.
- Monitored customer needs and proactively offered assistance to enhance the dining experience.
- Assisted in team-based tasks, including restocking, cleaning, and preparing for shifts.
Education
Bachelor of Information Technology -
Macquarie University
Macquarie, NSW11.2025
Skills
- Customer Service
- Clear verbal communication
- Effective time management
- Analytical problem solving
- Strong organizational skills
- Detail-oriented analysis
- Effective conflict resolution
- Team leadership
- Collaborative teamwork
- Effective collaboration skills
- Skilled in digital tools and technologies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Casual Sales assistant
Supré
01.2023 - 11.2023
Casual Sales assistant
Cotton On
09.2022 - 01.2023
Part – time Waitress
Six and Seven Café
12.2021 - 09.2022
Operations Manager | PA | Sales assistant
Domayne Furniture
- 02.2025
Bachelor of Information Technology -
Macquarie University
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