Simran Sharma
Wellard,WA
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
7
7
years of professional experience
Work History
Team Member
Dan Murphys - Part Of The Woolworths Group
11.2019 - Current
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
- Established and maintained performance, quality and service standards for professional customer care.
Front of House Wait Staff Member
The Star Casino
11.2019 - 05.2023
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Waitress
Zaaffran
10.2016 - 12.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
BBA - Business Administration
Victoria University
Sydney, NSW11.2016
Skills
- Team Management Understanding
- Customer Service
- Train Employees
- Business Management Principles
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
English
Full Professional
Timeline
Team Member
Dan Murphys - Part Of The Woolworths Group
11.2019 - Current
Front of House Wait Staff Member
The Star Casino
11.2019 - 05.2023
Waitress
Zaaffran
10.2016 - 12.2019
BBA - Business Administration
Victoria University
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