Sin Ching Wan
Murrumbeena,VIC
Summary
Dynamic professional with extensive experience in customer service, event planning, and administration. Proven track record of delivering exceptional customer experiences, organising successful events, and managing detailed administrative tasks. Committed to leveraging diverse skills to drive customer satisfaction and contribute to organisational success.
Overview
17
17
years of professional experience
Work History
Customer Service Representative Lead
Aeterna Health
11.2022 - 07.2023
- Delivered comprehensive customer support, enhancing patient and healthcare professional experiences.
- Led event planning efforts, including medical conferences, ensuring seamless coordination and execution.
- Utilised design tools to create effective marketing materials, improving event attendance and engagement.
- Streamlined data management processes, ensuring accuracy and accessibility of crucial information.
- Consistently met or exceeded performance metrics, leading to increased team success and recognition.
Receptionist/Secretary to the General Manager
Kumon Glen Waverley
10.2018 - 05.2021
- Confirmed appointments, communicated with clients, and updated customer records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from customers.
- Corresponded with customers through email and telephone.
Table Games Dealer / Supervisor / Host
Crown Casino
11.2006 - 11.2016
- Managed gaming operations, ensuring compliance with policies and delivering exceptional customer service.
- Recognised for leadership excellence, receiving multiple Service Leader awards and commendations.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Education
No Degree - Diploma of Early Childhood Education And Care
National Skills Development Centre (NSDC)
Melbourne, VIC05.2018
No Degree - Year 7 - Year 11
Turramurra High School
Sydney, NSW12.2005
Skills
- Call centre experience
- Reporting and analysis
- Fluent in both verbal and written English, Mandarin, and Cantonese
- Proficient with MS Office, Canva, various CRM systems, Mondaycom, and Google Workspace (Sheets, Docs)
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Customer Service Representative Lead
Aeterna Health
11.2022 - 07.2023
Receptionist/Secretary to the General Manager
Kumon Glen Waverley
10.2018 - 05.2021
Table Games Dealer / Supervisor / Host
Crown Casino
11.2006 - 11.2016
No Degree - Diploma of Early Childhood Education And Care
National Skills Development Centre (NSDC)
No Degree - Year 7 - Year 11
Turramurra High School
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