Sindhu Kolur Math
+61451873830
Westmead,NSW
Summary
- Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Personable marketing, customer service, cash handling, administartion offering 2 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Robotics/Robotics/Robotics/Robotics/Coding Instructor
E2 Young Engineers
Sydney, NSW
11.2021 - Current
- Created materials and exercises to illustrate application of course concepts.
- Created syllabus and instructional plans for each class session in accord with stated course objectives.
- Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.
- Reviewed program materials and coordinated updates to keep department materials relevant and accurate.
- Applied innovative teaching methods to encourage student learning objectives.
Admin, Customer Support, Cash, e-commerce site
Greens To Doors(G2D), Online Grocery Store
Sydney, NSW
02.2021 - 10.2021
- Listened to customers' questions and concerns to provide answers or responses.
- Answered questions about store policies and addressed customer concerns.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Conducted surveys to determine customer opinion of products and services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Processed customer refunds and exchanges according to established guidelines.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Created price tags and merchandise signs in the e commerce site .
- Updated, Created, Edited product details, product description, upcoming offers, discounts, payment processing on the e commerce site.
- Regular updates of the contents of the website like FAQ's, Customer support,Company policies, Terms and conditions, User manual etc.
- Stocked, tagged and displayed merchandise as required.
Volunteer
Auburn City Library
Sydney, NSW
10.2017 - 04.2018
- Used strong interpersonal communication skills to convey information to others.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Determined concepts needing priority focus of tutorial sessions by reviewing and assessing student work, notes and discussions.
Education
Master of Science - Physics
University of Mysore
Mysore, India05.2008
Skills
- Complaint resolution
- Administrative support
- Account management
- Strategic sales knowledge
- Order fulfillment
- Stocking and replenishing
- Recordkeeping strengths
- Planning and Coordination
- Excellent Communication
- Problem-Solving
- Written Communication
- Multitasking Abilities
Timeline
Robotics/Robotics/Robotics/Robotics/Coding Instructor
E2 Young Engineers
11.2021 - Current
Admin, Customer Support, Cash, e-commerce site
Greens To Doors(G2D), Online Grocery Store
02.2021 - 10.2021
Volunteer
Auburn City Library
10.2017 - 04.2018
Master of Science - Physics
University of Mysore
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