Sinead Healy
South Yarra,VIC
Summary
Proven track record in enhancing customer loyalty and streamlining recruitment processes, notably at Healthcare Australia. Expert in leveraging critical thinking and customer service skills to resolve complex issues and foster client relations. Achieved significant improvements in guest satisfaction and operational efficiency, demonstrating a strong ability to meet and exceed employer expectations. Good rapport building and active listener and i really enjoy working as part of a team
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Bupa
10.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Worked as part of a dynamic team initially on a dental campaign which later grew to multiple allied healthcare including chiropractors, physiotherapist and speech and language therapist
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- worked with professional providers dentist physiotherapists and speech and language therapists to update their policies
- Investigated and resolved customer inquiries and complaints quickly.
Recruitment Coordinator
Healthcare Australia
05.2022 - 09.2023
- Conducted comprehensive phone interviews to pre-screen candidates, saving time for hiring managers in the interview process for nurses and support workers
- Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and clients.
- Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
- Managed onboarding processes, ensuring new employees had a seamless transition into their roles.
- identifying and Ensuring prospective candidates had the right skill set
- allocating shifts to nurses for hospital settings on both a preliminary and last minute basis
Reception and Booking Coordinator
Medibank - Docklands
11.2021 - 06.2022
- worked at front of house meeting and greeting clients and checking covid certs
- responding promptly to inquiries and addressing concerns professionally through email and phone inquiries
- booking and setting up meeting rooms
- organising catering for functions and external
Concierge Attendant
JLL, Jones Lang LaSalle
08.2021 - 11.2021
- Resolved guest issues promptly, resulting in improved overall satisfaction rates.
- Ensured consistent delivery of high-quality service by monitoring staff adherence to established procedures.
- Provided exceptional service by promptly addressing any special requests from guests during their stay.
Education
Associate of Arts - Theatre
DRUID THEATRE
Nuig 05.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Client Relations
- Call Center Operations
- Administrative Support
Timeline
Customer Service Representative
Bupa
10.2023 - Current
Recruitment Coordinator
Healthcare Australia
05.2022 - 09.2023
Reception and Booking Coordinator
Medibank - Docklands
11.2021 - 06.2022
Concierge Attendant
JLL, Jones Lang LaSalle
08.2021 - 11.2021
Associate of Arts - Theatre
DRUID THEATRE
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