Siobhan Chapman
Pacific Pines,Australia
Summary
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Overview
20
20
years of professional experience
Work History
Administrative Officer
Fox & Lillie Rural
Melton, VIC
05.2014 - Current
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
- Coordinated support to facilitate general office operations.
- Performed data entry tasks including entering financial transactions into the company's accounting system.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Directed customer inquiries to appropriate department personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Maintained positive working relationship with fellow staff and management.
- Developed and implemented administrative procedures to improve operational efficiency.
- Proofread content for typo-free emails and documentation.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Administrator
Packtainers Pty Ltd
Laverton North, VIC
03.2009 - 06.2013
- Receiving electronically transmitted orders from clients to process and transmit to wool stores and transport companies
- Liaising with wool stores and transport companies to ensure wool arrives in time for exportation
- Building relationships with clients so they can trust us to meet all shipping requirements
- Providing warehouse staff with appropriate documentation to pack containers efficiently
- Calling wool stores and transport companies to follow up on delivery progress
- Keeping documentation filled and organised
- Liaising with clients over the phone, via fax and email
- Working with a diverse range of people in all areas and fields of the wool exporting industry
- Earned management trust by serving as key holder, responsibly locking up office
- Answered and managed incoming and outgoing calls while recording accurate messages
- Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO
- Screened all visitors/calls and directed them to the correct employee or office
National Sales Executive
F.B.A Imports Pty Ltd
Maidstone, VIC
05.2007 - 12.2008
- Helping customers with general enquiries face to face, over the phone and via email
- Building strong and trustworthy relationships with all customers
- Submitting customer purchase orders
- Submitting tax adjustments and stock exchanges
- Generating picking slips for warehouse staff
- Booking time slots for customers to pick up purchased stock
- Working through any issues calmly and efficiently
- Traveling interstate for annual trade shows
- Negotiated prices, terms of sale and service agreements
- Created proposals for new and repeat customer business transactions
- Maintained and organized a customer database of over 50 clients nationwide
- Communicated regularly with management for daily support and strategic planning for accounts
- Achieved monthly quota and grew sales to $120 K within a single month
- Sold homewares, storage, pet products and kitchenware to select group of local and interstate retail partners using consultative selling techniques
Receptionist
F.B.A Imports Pty Ltd
Maidstone, VIC
03.2005 - 05.2007
- Answering incoming telephone calls and redirecting all calls to the appropriate person
- Passing on messages accurately
- Screening telephone calls to avoid inappropriate calls
- Providing help and answering general enquiries
- Keeping reception area and show rooms clean and tidy
- Ordering office supplies
- General filling for the sales team
- Organisation of daily post
- Packing, booking and sending interstate and international parcels with couriers
- Assisting accounts department in crediting invoices
- Assisting in sales when needed
- Assisting merchandiser in rearranging of the showrooms
- Sales order data entry
- Assisting in set up for trade shows
- Preparation of quotes and photo submission booklets
Education
Year 11 VCE -
Essendon Keilor College
Essendon, VICSkills
- Exceptional communication skills
- Proficient in cash management
- Database management
- Works well under pressure
- Accurate and detailed
- Customer service-oriented
- Professional phone etiquette
- Data entry
- Customer relations
- Email correspondence
- Time management
- Administrative procedures
- Attention to detail
- Data retrieval systems
- Documentation and control
- Document preparation
- Office equipment maintenance
- Invoice processing
- Proofreading
Professional References
- Jackie Micallef, Assistant Office Manager, Fox & Lillie Rural, 0409 136 542
- Jeff Lowerson, Operations Manager, Packtainers Pty Ltd, 0407 931 009
- Fadi Ali, General Manager, FBA Imports Pty Ltd, 03 9317 9111
References
References available upon request.
Timeline
Administrative Officer
Fox & Lillie Rural
05.2014 - Current
Administrator
Packtainers Pty Ltd
03.2009 - 06.2013
National Sales Executive
F.B.A Imports Pty Ltd
05.2007 - 12.2008
Receptionist
F.B.A Imports Pty Ltd
03.2005 - 05.2007
Year 11 VCE -
Essendon Keilor College
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