Siosi Tupouniua
Campbelltown
Summary
Experienced retail professional with a strong focus on delivering exceptional customer service and promoting effective team collaboration. Skilled in managing sales transactions, merchandise, and providing valuable assistance to customers in selecting the perfect products to enhance their shopping experience. Recognized for adaptability and reliability in fast-paced environments, consistently surpassing sales targets. Possesses excellent interpersonal skills, with a natural ability to build rapport and cultivate positive customer relationships.
Overview
8
8
years of professional experience
Work History
Retail Sales Assistant
WHSmith
06.2022 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person.
- Worked closely with shift managers to solve problems and handle customer concerns.
- Balanced and organised cash register by handling cash, counting change and storing vouchers.
- Increased sales by offering advice on purchases and promoting additional products.
- Approached browsing customers to initiate conversations to determine buying preferences.
Call Center Operator
Western Sydney University
02.2023 - 12.2023
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by efficiently handling high call volumes and promptly addressing inquiries.
- Adapted communication style when necessary to accommodate diverse callers, ensuring understanding and clarity during conversations.
- Participated in ongoing professional development opportunities to expand skill set and stay current on industry best practices for call center operations.
Volunteer
ADRA
02.2021 - 10.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
Voice Picker
Labourpower Recruitment Services
02.2022 - 05.2022
- Accurately picked orders using voice picking system, ensuring customer satisfaction and timely delivery of products.
- Exhibited excellent multitasking abilities by managing multiple orders simultaneously, ensuring timely and accurate order fulfillment.
- Contributed to a positive work environment by fostering strong relationships with team members and supporting colleagues when needed.
- Maintained a clean and organized work environment, promoting safety and efficiency in the warehouse.
Fast Food Crew Member
KFC
06.2021 - 12.2021
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Cleaned counter surfaces, dining areas and food preparation areas Timeframe for maximum health, safety and customer satisfaction.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Collaborated well with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Picker Packer
Labourpower Recruitment Services
12.2020 - 10.2021
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
Waitress
Nauti Ruby
09.2016 - 11.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
Bachelor Of Business - Accounting
Western Sydney University
Sydney, NSW02.2021
Skills
- Active Listening
- Teamwork and Collaboration
- Excellent Communication
- Dependable and Responsible
- Cultural Awareness
- Problem-solving skills
- Positive attitude
- Speed and efficiency
- Strong communication skills
- Strong multitasking
- Customer communications
- Leadership qualities
Timeline
Call Center Operator
Western Sydney University
02.2023 - 12.2023
Retail Sales Assistant
WHSmith
06.2022 - Current
Voice Picker
Labourpower Recruitment Services
02.2022 - 05.2022
Fast Food Crew Member
KFC
06.2021 - 12.2021
Volunteer
ADRA
02.2021 - 10.2022
Picker Packer
Labourpower Recruitment Services
12.2020 - 10.2021
Waitress
Nauti Ruby
09.2016 - 11.2017
Bachelor Of Business - Accounting
Western Sydney University
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