Sirapatchanun Sripetch
Richmond,VIC
Summary
Self-motivated guest service agent highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Positive and upbeat guest service agent successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Overview
7
7
years of professional experience
Work History
Guest Service Agent
Pullman On The Park
Melbourne, VIC
12.2022 - Current
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Collected room deposits, fees, and payments.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Greeted guests upon arrival and offered assistance.
- Maximized revenue by upselling room upgrades and additional services.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
Guest Service Agent
The Westin Hotel
Melbourne, VIC
03.2023 - 05.2024
- Greeted guests upon arrival and offered assistance.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
- Managed check-in and check-out procedures for guests.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Collected room deposits, fees, and payments.
- Assisted with luggage handling, valet services and concierge services.
Guest Service Agent
Langham Melbourne
Southbank, VIC
12.2021 - 12.2022
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Managed guest check-in and check-out procedures, reservations and payments.
- Responded to guests, including email, telephone and in-person inquiries.
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided concierge services for guests.
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
- Balanced hotel accounts at end of each shift.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Answered guest inquiries regarding hotel offerings and services.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided guest assistance and information regarding local attractions and points of interest.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Food and Beverage Attendant
Langham Melbourne
Southbank , 3006
08.2017 - 11.2021
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Provided exceptional service that reflected restaurant standards and core values.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
- Replenished stocking stations with utensils, condiments and napkins.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Supported serving staff in delivering accurate and well-presented food orders.
- Asked customers about meals to assess satisfaction and collect vital feedback.
Education
Advanced Diploma - Marketing
Swinburne University of Technology
Melbourne07.2017
Skills
- Guest Service and Assistance
- Account Inquiries
- Guest Check-In and Check-Out
- Hospitality Services
- Luggage Handling
- Reservations Management
- Problem Anticipation and Resolution
- Guest Accounts
- Hospitality and Service Knowledge
- Cash Transactions
Languages
English
Full Professional
Thai
Native or Bilingual
Timeline
Guest Service Agent
The Westin Hotel
03.2023 - 05.2024
Guest Service Agent
Pullman On The Park
12.2022 - Current
Guest Service Agent
Langham Melbourne
12.2021 - 12.2022
Food and Beverage Attendant
Langham Melbourne
08.2017 - 11.2021
Advanced Diploma - Marketing
Swinburne University of Technology