Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Siriwan Wanna

Murwillumbah,NSW

Summary

Skilled Receptionist and Remedial Massage Therapist with a track record of enhancing client satisfaction at Hastings Street Thai and Remedial Massage. Excelled in organization and customer relations, significantly improving client retention. Expert in office administration and developing treatment plans, demonstrating a unique blend of interpersonal and technical skills to foster health and efficiency.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

6
6
years of professional experience

Work History

Receptionist

Hastings Street Thai and Remedial Massage
06.2023 - 01.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.

Remedial Massage Therapist

Noosa Head Thai and Remedial Massage
06.2019 - 06.2023
  • Supported injury recovery for athletes, implementing targeted sports massage therapies.
  • Collaborated with healthcare professionals to develop comprehensive treatment plans for clients with chronic pain or injuries.
  • Maintained detailed records of client progress, tracking improvements and adjusting treatment plans as necessary to maximize results.
  • Promoted overall health by teaching clients about proper body mechanics and posture adjustments during daily activities.

Education

Diploma of Counselling - Counselling

Australian College of Community Services And Care
Online
11-2026

Advanced Diploma of Business -

Lexis Training
Maroochydore, QLD
12-2021

Diploma of Remedial Massage -

Mastery Institute Australia
Brisbane, QLD
10-2020

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Appointment scheduling
  • Office administration

Languages

English
Professional Working
Thai
Native or Bilingual

Timeline

Receptionist

Hastings Street Thai and Remedial Massage
06.2023 - 01.2025

Remedial Massage Therapist

Noosa Head Thai and Remedial Massage
06.2019 - 06.2023

Diploma of Counselling - Counselling

Australian College of Community Services And Care

Advanced Diploma of Business -

Lexis Training

Diploma of Remedial Massage -

Mastery Institute Australia
Siriwan Wanna