Sital Dhakal
4 Cook Street Lidcombe,Lidcombe
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Cafe Levant. Expert in POS Systems and leveraging exceptional organization skills to resolve complaints swiftly, ensuring minimal wait times. Achieved significant improvements in customer retention through effective problem-solving and a positive attitude.
Overview
2
2
years of professional experience
Work History
Waitress
Cafe Levant
04.2023 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Customer Service Representative
Waitress
03.2022 - 04.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Community Service
Torrens University Australia
Sydney, NSW04.2026
Associate of Applied Science - Community Services
Australian City Of International College
Paramatta04.2024
Skills
- Customer Retention Strategies
- POS Systems and Ordering Platforms
- Understanding Customer Needs
- Data Entry and Maintenance
- Done age care course at supreme education
- Good listening
- Organisation skills
- Positive attitude
Languages
English
Limited Working
Nepali
Professional Working
Timeline
Waitress
Cafe Levant
04.2023 - 06.2024
Customer Service Representative
Waitress
03.2022 - 04.2024
Bachelor of Science - Community Service
Torrens University Australia
Associate of Applied Science - Community Services
Australian City Of International College
Similar Profiles
Matin AghamiriMatin Aghamiri
Barista at LEVANT CAFE RESTAURANTBarista at LEVANT CAFE RESTAURANT
Amani AbdallahAmani Abdallah
Business Owner at Levant SensationsBusiness Owner at Levant Sensations
Houda MakansiHouda Makansi
Assistant in Family Business at Levant SweetsAssistant in Family Business at Levant Sweets