Sithara C S
Docklands,Victoria
Summary
An experienced (and a middle-aged, awesome woman who she believes she has fresh ideas!) Technical/Content Writer with a proven track record of translating complex technical concepts into clear, concise, and user-friendly content; looking to start a career in Digital Marketing as she is very passionate about it.
Overview
13
13
years of professional experience
Work History
Documentation Consultant
MarkeSynergist Limited
06.2018 - 02.2022
- Developed and curated engaging content for 10+ websites including Wikipedia, Pitch Notes, Authored Articles and other PR materials; boosted website traffic by 45% and improved brand visibility across multiple platforms.
Senior Technical Writer
NetApp Via Collabera Technologies
05.2014 - 08.2014
- Authored and edited User Guides, Installation Guides and Administration Guides in adherence to standards for word use, language, illustrations, structure (template), correctness, comprehensibility, tone, coherence and consistency and improved overall clarity of materials by 12%.
- Developed Technical Documentation such as ‘How to Guides’, FAQs, Reference Manuals, Product Announcements and Release Notes for the NetApp Support Site for both internal and external users and enhanced user-experience by 40%.
Content Writer
Efforts Solutions
05.2013 - 12.2013
- Created attractive and engaging content that resonates with the target audience's emotions, interests and desires.
Technical Writer
Cognizant
09.2008 - 03.2013
- Collaborated with Subject Matter Experts/Business Analysts to procure content and craft thorough-well-written content.
- Authored, edited and reviewed Business Process and Procedure documents such as Standard Operating Procedures (SOPs), Work Instructions, Job Aids for consumers, and technical support teams.
- Created End User Technical Documents such as User Manuals, User Guides, Quick Reference Guides, and Release Notes.
- Created Online Help/Context-Sensitive Help to assist users to ensure a seamless user experience on digital platforms.
- Contributed to the company’s Knowledge Base, making it a go-to resource for internal teams, thereby reducing response time for inquiries by 45%.
Education
Certified Digital Marketing Professional -
Monarch Institute
Bachelor of Arts - Communicative English, Journalism, Mass Communication, Advertising And Public Relations
St. Xavier’s College
2008
Skills
- Proof Reading
- Instruction Writing and Editing
- Concepts of Digital Marketing
- Microsoft Office Suite
- Microsoft Visio
- Adobe RoboHelp
- Adobe FrameMaker
- TechSmith SnagIt
- SharePoint
- JIRA
- Confluence
Additional Information
- Certified Digital Marketing Professional
- Cognizant Certified Professional in Technical Writing
Timeline
Documentation Consultant
MarkeSynergist Limited
06.2018 - 02.2022
Senior Technical Writer
NetApp Via Collabera Technologies
05.2014 - 08.2014
Content Writer
Efforts Solutions
05.2013 - 12.2013
Technical Writer
Cognizant
09.2008 - 03.2013
Certified Digital Marketing Professional -
Monarch Institute
Bachelor of Arts - Communicative English, Journalism, Mass Communication, Advertising And Public Relations
St. Xavier’s College
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