Siva Krishna Reddy Challa
Emerald,QLD
Summary
Dynamic Retail Manager with a proven track record at Pizzahut, excelling in financial analysis and customer service. Successfully implemented policies that enhanced operational efficiency and drove sales growth. Adept at team building and staff training, fostering a culture of excellence and satisfaction among customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Manager
Pizzahut
Blackwater, Queensland
12.2024 - Current
- Implemented new policies and procedures to improve efficiency.
- Managed daily operations of the store, including opening and closing procedures.
- Maintained positive relationships with customers by providing exceptional service.
- Analyzed financial data to identify areas of improvement for profitability.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Resolved customer complaints in a timely manner with a focus on satisfaction.
- Recruited, interviewed and hired qualified candidates for open positions.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Monitored store security systems to protect against theft or vandalism.
- Optimized supply chain processes to ensure timely delivery of products.
- Developed strategies for increasing sales and improving customer service.
- Reviewed sales figures regularly to determine staffing needs during peak times.
Retail Manager
Seven Eleven
Melbourne, Victoria
02.2020 - 09.2024
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Organized promotional events to increase brand awareness and drive sales growth.
- Implemented new policies and procedures to improve efficiency.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Ensured compliance with safety regulations in accordance with company policy.
- Managed daily operations of the store, including opening and closing procedures.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Maintained positive relationships with customers by providing exceptional service.
- Resolved customer complaints in a timely manner with a focus on satisfaction.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Monitored store security systems to protect against theft or vandalism.
- Performed regular price checks on competitor stores in order to remain competitive.
- Optimized supply chain processes to ensure timely delivery of products.
- Developed strategies for increasing sales and improving customer service.
- Ensured compliance with health and safety regulations within the store.
Education
Diploma of Hospitality Management - Hospitality Management
Australian Careers Education Pty Ltd
Brunswick, VIC05-2023
Certificate IV in Commercial Cookery - Chef
Australian Careers Education Pty Ltd
Brunswick, VIC12-2022
Certificate III in Commercial Cookery - Chef
Australian Careers Education Pty Ltd
Brunswick, VIC02-2022
Bachelor of Science - Civil Engineering
Jawaharlal Nehru Technological University
Kantepudi04-2016
Intermediate Education - M.P.C
NRI Junior Collage
Parecharla03-2012
SECONDARY SCHOOL EDUCATION - METRICULATION
ZP HIGH SCHOOL
KOMERAPUDI03-2010
Skills
- Inventory management
- Financial analysis
- Customer service
- Staff training
- Sales strategy
- Policy implementation
- Promotional event planning
- Team building
- Store operations
- Complaint resolution
- Staff management
- Relationship management
- Team training and development
- Building brand awareness
- Cash management
- Customer service delivery
- Strategic selling
Certification
Certificate III in commercial cookery.
Certificate IV in commercial cookery.
Diploma in Hospitality Management.
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Professional
Accomplishments
Employee of the month for last 3 months in a row
References
References available upon request.
Timeline
Retail Manager
Pizzahut
12.2024 - Current
Retail Manager
Seven Eleven
02.2020 - 09.2024
Diploma of Hospitality Management - Hospitality Management
Australian Careers Education Pty Ltd
Certificate IV in Commercial Cookery - Chef
Australian Careers Education Pty Ltd
Certificate III in Commercial Cookery - Chef
Australian Careers Education Pty Ltd
Bachelor of Science - Civil Engineering
Jawaharlal Nehru Technological University
Intermediate Education - M.P.C
NRI Junior Collage
SECONDARY SCHOOL EDUCATION - METRICULATION
ZP HIGH SCHOOL
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