Sivasankari Dhanasekar
Point Cook,Vic
Summary
Experienced manager with a proven track record of successfully directing and enhancing operations through effective employee motivational strategies and strict policy enforcement. Possessing extensive knowledge of best practices, market trends, and regulatory requirements within the industry. Adept at ensuring compliance and driving organizational success. Talented leader who approaches business planning and problem-solving with a strong analytical mindset, consistently delivering optimal results.
Overview
17
17
years of professional experience
Work History
Sports Centre Manager
Elite Cricket Academy
01.2023 - Current
- Face-to-face customer service, ensuring every visitor feels welcomed and valued.
- Inventory management, keeping track of supplies and ordering new stock as needed.
- Event planning, coordinating special events and activities to engage the community.
- Maintaining cleanliness and organization of the facility, creating a pleasant environment for all.
- Updating social media and website content, keeping the community informed and engaged with the latest news and events.
- Conducting regular staff meetings, fostering a collaborative and supportive work culture.
- Handling customer feedback and complaints efficiently, striving to improve the overall experience.
- Training new staff members, ensuring they are well-prepared to meet the centre's service standards.
- Implementing safety protocols, ensuring all activities are conducted in a secure manner.
- Budget management, keeping track of expenses and ensuring financial efficiency.
- By meticulously managing these tasks, the administration ensures the Centre runs smoothly, providing a welcoming and well-organized space for all who visit.
Life Support Analyst
Momentum Energy
06.2021
- Ensuring Momentum Energy Life Support space remained Compliant
- Working on the validation activity and reconciliation of Life Support details with customers and distributors and ensuring regulatory compliance
- Managing exceptions within the Life Support process and raising IT tickets to get them resolved
- Following up with relevant stakeholders until they are resolved
- Working in the Life Support inbox and action emails and processing Life support forms and concessions
- Reduced debt following compliance and de-registered customers who did not engage with Momentum Energy for several years
- Attended industry forums and workshops to improve self-knowledge and build connections within the ever-changing regulatory space
- Assisted Occupier process.
Connection Services Consultant
Momentum Energy
04.2017 - 04.2021
- Processing requests for new connections, Roll-Ins, alterations, solar meter configurations, abolishment’s for the mass market and C&I
- Full knowledge of Orion and Sales Force systems
- Liaising with Internal stakeholders, Customers, Technicians, Builders, Networks and metering companies
- Liaising with the Advocacy team on Ombudsman cases related to connections
- Managing the Connections and B2B inbox and general customer service
- Raising service orders for Re-energisation for Electricity and Meter turn on for Gas and dealing with exceptions
- Working with Commercial and Industrial (C&I) connection team on validating connection requests and raising Service orders, coordination with BRM’s
- Provide a high level of customer service and ensure first call resolution
- Response to ad hoc queries on time.
Consultant
AEGIS Australia
01.2008 - 04.2017
- Worked as Network Connections consultant with Jemena New connections team from October 2016 till April 2017
- Liaising with electricians, builders, retailers and third-party contractors daily over the phone and email
- Validate new connections requests from customers and retailers, ensure accuracy of documentation, raise an issue to the field crew to ensure timely completion of a new connection, abolishment’s, alterations, solar meter reconfigurations and current transformer (CT) metering
- Provide a high level of customer service and ensure first call resolution by giving timely and accurate information
- Help to update with the work instructions and identify process improvements on an ongoing basis
- Follow up with third party contractors about completion of service orders and provide status updates to customers, retailers and electricians
- Adhering to the compliance framework of Jemena electricity network
- Daily and weekly reporting to team managers about the number of new connection service orders validated, issued and completed.
Consultant
AEGIS Australia
04.2014 - 09.2016
- My job responsibilities at United Energy and Multinet Gas connections teams are as per below - Processing GCA ( Gas Connection Advice) raised by Gas retailers and liaising with Planners and despatch team
- GCA Database Administration and reporting
- Creating NMI’s and MIRN in SAP for New connections
- Handling service order enquiries from Gas and Electricity retailers
- Email Inbox management and responding to Retailer and customer enquiries
- Raising service order for truck appointments and liaise with Electricians
- Pits and Poles service order completions
- Solar meter reconfiguration
- Processing Pit application’s
- Abolishment service order completion.
Consultant
AEGIS Australia
07.2011 - 04.2014
- My job responsibilities as the back of house Consultant with the Jemena mass rollout of smart meters team included and not limited to Processing Tripartite Reconciliation
- Processing address decisions in SAP
- Resolving IDOC failures in SAP
- Processing missed appointments in SAP
- Varied activities in MTL
- Escalations in MTL
- DNSP in MTL
- Manual meter exchanges in CIS application
- BAU discovered meters in CIS application
- Managing de-energisation emails
- Answering Technician calls in the hindered access line and providing tech support to meter installations
- I also possess detailed knowledge of SAP applications of the Jemena Electricity Network.
Customer Service Consultant
Optus SMB
01.2008 - 07.2011
- My primary job responsibility was to answer inbound customer service calls and provide excellent customer service and telecommunication solutions to Optus Small and Medium business customers
- We were dealing with customers who had more than ten connections.
Education
Master's Degree in Business Administration ( MBA) -
University of Madras
Bachelor’s Degree in Business Administration (BBA) -
Bharathidasan University
Skills
- Operations Management
- Staff Management
- Staff Development
- Schedule Preparation
- Workforce Management
- Business Administration
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Microsoft Excel
- Google Suite
- Effective Communication
- Problem Resolution
Accomplishments
References
Available on request
Hobbies and Interests
- Travelling
- Cooking
- Instagram Page about cooking videos
- Painting
- Photography
- Reading books
Timeline
Sports Centre Manager
Elite Cricket Academy
01.2023 - Current
Life Support Analyst
Momentum Energy
06.2021
Connection Services Consultant
Momentum Energy
04.2017 - 04.2021
Consultant
AEGIS Australia
04.2014 - 09.2016
Consultant
AEGIS Australia
07.2011 - 04.2014
Consultant
AEGIS Australia
01.2008 - 04.2017
Customer Service Consultant
Optus SMB
01.2008 - 07.2011
Master's Degree in Business Administration ( MBA) -
University of Madras
Bachelor’s Degree in Business Administration (BBA) -
Bharathidasan University
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