Siyue(Monique) Dong
Bowden,SA
Summary
Experienced Business development manager -Sales with a proven track record of driving revenue growth and forging strategic partnerships. Formerly responsible for spearheading successful sales initiatives and cultivating client relationships that propelled business expansion. Adept at identifying market opportunities, tailoring solutions to client needs, and have had high-performing. Looking to leverage my experience and accomplishments to contribute effectively to a dynamic and innovative organization. Skilled in consulting with customers, fostering robust relationships, and driving increased sales figure.
Overview
6
6
years of professional experience
Work History
Business Development Manager
Liven + Abacus + Order Up
03.2022 - 09.2023
- Prospecting for new customers, pitching products demo, including loyalty creation app, online&QR code ordering, POS system.
- Negotiated and closed long-term agreements with new clients.
- Contacting inbound leads, presenting them with products of interest, scheduling meetings, and delivering product demos.
- Reached out to potential clients via telephone, email, and in-person inquiries.
- Handling inbound calls.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within the customer's organization to promote growth and retention.
Business Development Manager
Hungry Panda
10.2020 - 09.2021
- Created reports and presentations detailing business development activities.
- Worked with existing clients to increase purchases of products and services.
- Prospecting for new clients including cold walk in, cold call.
- Meeting with clinets discussing business opportunities.
- Handling inbound leads.
- Communicate with merchants, either through discussions or meetings, to talk about recent business conditions and formulate promotional activities.
- Built relationships with customers and community to establish long-term business growth.
- Assisted customers with onboarding and product setup to foster successful usage.
Social Media Coordinator
Hungry Panda
06.2020 - 10.2020
- Organized offline activities and attracted users to join in Hungry Panda Loyalty Group Chat (Wechat).
- Created social media content with consistent content and tone.
- Responsible for executing daily WeChat marketing activities and ensuring ongoing maintenance.
- Increased customer engagement through social media.
- Manage backend about Marketing things of the app, change banners, and update activity section interface.
- Resolved customer complaints in Wechat while prioritizing customer satisfaction and loyalty.
- Coordinated with design and media teams to develop high-quality creative assets.
Receptionist&Cashier
The Dolar Shop
10.2018 - 01.2020
- Greeted incoming customers professionally and friendly, answered general questions.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Managed over 50 customer calls per day, taking reservations,increased sales by 10%
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Resolved customer problems and complaints.
Cashier
Super Fly Westfield
10.2017 - 10.2018
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Accurately counted back change on cash transactions to align with register readouts and balanced cash till.
- Production support and inventory.
- Promoted customer loyalty by efficiently handling food and service complaints.
- Picking and packing customer orders.
Education
Master of Arts - Master Of Arts And Production
The University Of Technology Sydney
Ultimo, NSW06.2018
Bachelor of Arts - Radio And Television Editor
Hebei Institue of Communication College
SHIJIAZHUANG, HEBEI06.2015
Skills
- Product and Service Sales
- Cold Calling/Email
- Inbound Calling
- Professional demeanor
- Customer Service
- Empathy and Patience
- Teamwork/Collaboration
- B2B Sales
- Microsoft Word, Excel, PowerPoint
- Time management
- Social Media Blog Posts
- Client Interactions
- Account Management
Timeline
Business Development Manager
Liven + Abacus + Order Up
03.2022 - 09.2023
Business Development Manager
Hungry Panda
10.2020 - 09.2021
Social Media Coordinator
Hungry Panda
06.2020 - 10.2020
Receptionist&Cashier
The Dolar Shop
10.2018 - 01.2020
Cashier
Super Fly Westfield
10.2017 - 10.2018
Master of Arts - Master Of Arts And Production
The University Of Technology Sydney
Bachelor of Arts - Radio And Television Editor
Hebei Institue of Communication College
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