Skye Burgess
BRISBANE,QLD
Summary
I am an enthusiastic and friendly person with over 7 years of experience in providing outstanding service and support in fast-paced environments. I am skilled in handling customer inquiries, resolving issues, and maintaining high levels of satisfaction. I thoroughly enjoy working in customer facing roles and delivering positive customer experiences and contributing to team success.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Admissions Assistant / Customer Service
Australia Zoo
11.2025 - 08.2026
- Delivered high-quality customer service in a fast-paced admissions and guest services role
- Handled ticketing, payments, and guest enquiries using POS systems
- Worked effectively as part of a team during peak periods
- Managed queues and entry flow efficiently during peak periods to ensure a smooth guest experience
- Resolved guest concerns and complaints calmly and professionally, escalating when required
Recruitment Resourcer
Future Recruitment Ltd
06.2024 - 10.2025
- Conduct initial phone interviews and assess candidate suitability for specific roles
- Screen and shortlist candidates based on client requirements and job specifications
- Coordinate interviews between candidates and consultants or clients.
- Provide feedback and follow-up to candidates throughout the recruitment process.
- Maintain and update the candidate database, ensuring accurate and up-to-date records.
- Support recruitment consultants with administrative tasks such as job posting, CV formatting, and compliance checks.
Hairdresser
The Style Lounge
10.2020 - 04.2024
- Hair styling and client consultations
- Managing client relationships to ensure repeat business
- Upsold services and products
- Reception duties (booking appointments, answering questions)
- Operating the cash register, card machines and POS systems
Apprentice Hairdresser
Toni & Guy
08.2019 - 04.2020
- Shadowing stylists and assisting in day to day tasks
- Greeting clients and providing a positive salon experience
- Reception duties (booking appointments, answering questions)
- Studying for practical and theory based exams
Salon Assistant
Angelique's
08.2018 - 08.2019
- Reception duties (booking appointments, answering questions)
- Greeting clients and providing a positive salon experience
- Maintaining cleanliness and organisation of the salon
Education
NVQ LEVEL 2 - Hair Professional
Macclesfield College
Macclesfield, CheshireGSCE - 7 GCSEs (all grades from 4- 7) including Maths and English
Wilmslow High School
Wilmslow, CheshireSkills
- Customer service
- POS systems
- Cash handling
- Appointment booking
- Data entry
- Administrative support
- Problem solving
- Verbal communication
Certification
- Responsible Service of Alcohol (RSA) – Completed
Additional Information
References available upon request
Timeline
Admissions Assistant / Customer Service
Australia Zoo
11.2025 - 08.2026
Recruitment Resourcer
Future Recruitment Ltd
06.2024 - 10.2025
Hairdresser
The Style Lounge
10.2020 - 04.2024
Apprentice Hairdresser
Toni & Guy
08.2019 - 04.2020
Salon Assistant
Angelique's
08.2018 - 08.2019
NVQ LEVEL 2 - Hair Professional
Macclesfield College
GSCE - 7 GCSEs (all grades from 4- 7) including Maths and English
Wilmslow High School