Skye Holman
Greystanes,NSW
Summary
Qualified in point of sales with 8years in fast-paced customer service and DIY hardware environments. Personable and professional under pressure.
Overview
14
14
years of professional experience
Work History
Customer Service
Bunnings North Parramatta
North Rocks, NSW
03.2009 - Current
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions.
Developed reputation as an efficient service provider with high levels of accuracy.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Directed calls to appropriate individuals and departments.
Set up and explained new membership contracts.
Recommended alternative items if product was out of stock.
Education
High School Diploma - undefined
Marist Sisters' College
Woolwich, NSW, AustraliaSkills
- Exceptional communication skills
- Quick learner
- POS systems expert
- Self-motivated
- Strong verbal communication
- Extremely organized
- Credit Card Payment Processing
- Active Listening
- Retail Sales Customer Service
- Customer Relations
- Order Fulfillment
- Stocking and Replenishing
- Calm and Professional Under Pressure
- Policy and Procedure Adherence
Timeline
Customer Service
Bunnings North Parramatta
03.2009 - Current
High School Diploma - undefined
Marist Sisters' College
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