Skye Sinclair
Summary
Successful working life in Hospitality but im looking for that change! I have completed my First Aid and CPR courses and have acquired my yellow and blue NDIS cards. I have a full drivers licence and my own reliable car. I have always built strong relationships with my regular customers and fellow staff members, im punctual and reliable.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barista Shift Supervisor
Coopers Cafe and Catering
11.2022 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Shop Assistant
Campbell's Bakehouse
04.2020 - 10.2022
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
Fresh Assistant Manager
Woolworth's
02.2015 - 02.2020
- Fostered a positive work environment by addressing employee issues promptly and maintaining open communication channels.
- Monitored competitor activities to stay current in the market trends and adjust strategies accordingly to maintain a competitive edge.
- Reduced employee turnover rate with effective hiring practices, onboarding programs, and continuous support for professional development.
- Improved overall team performance through ongoing coaching sessions aimed at reinforcing best practices in customer service delivery.
Education
Certificate III - Horticulture
TAFE QLD
QLD07-2014
Certificate III - Horticulture
TAFE QLD
QLD07-2014
Skills
- Assistance with Daily Activities
- Home Care Duties
- Health Safety Knowledge
- Emotional support
- Daily Life Support
- Confidentiality and privacy
- Relationship building
- Meal preparation
- Cultural sensitivity
- Clean driving record
- Recreational activities
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Barista Shift Supervisor
Coopers Cafe and Catering
11.2022 - Current
Shop Assistant
Campbell's Bakehouse
04.2020 - 10.2022
Fresh Assistant Manager
Woolworth's
02.2015 - 02.2020
Certificate III - Horticulture
TAFE QLD
Certificate III - Horticulture
TAFE QLD