Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Skye Tester

Perth,WA

Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and result oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Petbarn
Perth, WA
11.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided personalized consultations to pet owners, assessing their pets needs and recommending appropriate products
  • Developed strong relationships with regular customers and their pets, ensuring a welcoming and supportive environment that fostered customer loyalty and trust.
  • Efficiently managed cash transactions, including processing payments, handling cash, credit, and debit transactions, and providing accurate change to customers

Bell Attendant

Crown Towers
Perth, WA
03.2021 - 11.2022
  • Provided exceptional guest services by greeting and assisting guests upon arrival and departure, ensuring a seamless and welcoming experience.
  • Efficiently handled and managed guest luggage, ensuring proper labeling, storage, and timely delivery to guest rooms.
  • Safely and responsibly drove and parked guest vehicles, maintaining the highest standards of care and attentiveness.
  • Attended to guest requests and needs, offering personalized assistance and ensuring guest satisfaction throughout their stay.

Food Service Handler

Guzman y Gomez
Perth, WA
11.2019 - 06.2022
  • Provided friendly and efficient customer service, taking orders, answering questions about the menu, and ensuring a positive dining experience for guests.
  • Assisted in food preparation, maintaining high standards of food quality, hygiene, and presentation in a fast-paced environment.
  • Collaborated effectively with team members to ensure smooth operations, timely service, and a clean and organized work environment.

Education

Bachelors Degree - Commerce

Curtin University
Bentley
06-2025

Diploma - Commerce

Curtin College
Bentley, WA
06-2023

Certificate III - Business Administration

North Metropolitan Tafe
Perth
07-2020

High School Diploma -

Kelmscott Senior High School
Kelmscott
11-2019

Some College (No Degree) - Double Major in HR Management & Management

Curtin University
Bentley

Skills

  • Digital Literacy and Tech Savvy: Proficiency in using digital tools and platforms, understanding emerging technologies, and navigating online environments effectively
  • Critical Thinking and Problem Solving: Ability to analyze complex problems, think critically, and develop innovative solutions
  • Communication Skills: Strong written and verbal communication skills, including the ability to articulate ideas clearly and collaborate effectively with others
  • Adaptability and Resilience: Capability to adapt to changing circumstances, learn new skills quickly, and remain resilient in the face of challenges
  • Data Literacy: Understanding how to interpret, analyze, and leverage data to make informed decisions and drive insights in various fields
  • Empathy and Emotional Intelligence: Ability to understand and relate to customers' feelings and perspectives, providing compassionate and personalized service to enhance customer satisfaction and loyalty
  • Problem-Solving and Conflict Resolution: Expertise in identifying customer issues, developing effective solutions, and resolving conflicts promptly and amicably to maintain a positive customer experience

Accomplishments

  • Awarded Forbes 5 Star Hotel employee of the month
  • Awarded Crown Towers employee of the month
  • Received Commendation from Crown Towers Hotel Manager in regards to work ethic and dedication to job role
  • Selected for a prestigious Study Tour at Curtin University, chosen from a competitive pool of applicants

References

References available upon request.

Timeline

Customer Service Representative

Petbarn
11.2022 - Current

Bell Attendant

Crown Towers
03.2021 - 11.2022

Food Service Handler

Guzman y Gomez
11.2019 - 06.2022

Bachelors Degree - Commerce

Curtin University

Diploma - Commerce

Curtin College

Certificate III - Business Administration

North Metropolitan Tafe

High School Diploma -

Kelmscott Senior High School

Some College (No Degree) - Double Major in HR Management & Management

Curtin University

Similar Profiles

CREATE PROFILE
Skye Tester