Slade Shepherdson
THIRROUL,NSW
Summary
People driven and solution focused. Looking to join an efficient team, based (but not limited to) in the Illawarra region and surrounds. Works well in both a team environment and autonomously with a passion for customer satisfaction.
Overview
4
4
years of professional experience
Work History
All Rounder
Cadifern Civil
Russel Vale, NSW
03.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
HVAC Technician
Indumech
Unanderra
11.2020 - 03.2024
- Resolved customer complaints regarding installation or service issues in a timely manner.
- Documented all repair work performed on HVAC units according to company standards.
- Provided customers with information about new technologies available for their heating and cooling system upgrades.
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
- Maintained and serviced HVAC systems and refrigeration equipment.
- Built and maintained professional relationships with clients both over the phone and face to face
- Upheld and propelled the Indumech's reputation as a professional and honest company to customers and stakeholders
- Grew business profits by assisting customers with maintenance and servicing schedules
- Utilised a "client first" approach to all work carried out
- Assisted customers with complaints and finding ways to resolve them within business positive approach
Education
Certificate III in Airconditioning And Refrigeration -
TAFE NSW
Wollongong 11-2022
Skills
- Communication
- Data Entry
- Critical Thinking
- Customer Relations
- Fault Finding
- Teamwork
- Time Management
Timeline
All Rounder
Cadifern Civil
03.2024 - Current
HVAC Technician
Indumech
11.2020 - 03.2024
Certificate III in Airconditioning And Refrigeration -
TAFE NSW